Front Desk Associate

Benefits

• Health insurance
• Paid time off
• Training & development
• Wellness resources
• Bonus based on performance
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks

Hand & Stone Massage and Facial Spa is looking for an enthusiastic and customer-focused Front Desk Associate to join our team in Estero, FL! This is a fantastic opportunity to be the welcoming face of a premier spa experience, helping clients feel relaxed and valued from the moment they walk through the door.

• Greet and check in clients with a warm, professional demeanor
• Schedule and manage appointments using spa booking software
• Promote and sell spa memberships, packages, and retail products
• Handle client inquiries, concerns, and follow-ups with excellent customer service
• Process payments and maintain accurate transaction records
• Coordinate with massage therapists and estheticians to ensure smooth daily operations
• Maintain a clean, organized, and inviting front desk and lobby area

• Previous customer service, front desk, or receptionist experience preferred
• Strong communication and interpersonal skills
• Sales-driven mindset with the ability to meet membership and retail goals
• Ability to multitask in a fast-paced spa environment
• Proficiency with scheduling software or point-of-sale systems is a plus
• Flexible availability including evenings and weekends
• Positive, professional attitude and a passion for wellness and hospitality