Customer Service Representative - LPG 2nd floor General Registration - Coconut Point - Estero

Customer Service Representative (CSR) Coconut Point

Location: Coconut Point - 23450 Via Coconut Point Estero FL 33928

Department: Registration Services

Work Type: Full Time

Shift: Monday-Friday | 8:00 AM – 4:30 PM (inclusive of rotating Saturday approximately every 46 weeks)

Minimum to Midpoint Pay Rate: $20.00 – $23.50 / hour

Join Lee Health’s Registration Services team in the beautiful Coconut Point area and help create an outstanding first impression for our patients and families. This role is perfect for individuals who enjoy a fast‑paced environment, delivering exceptional customer service, and supporting patients through every step of their healthcare experience.

Starting Pay:
All external candidates will start at $20.00 / hour.

Lee Health is proud to offer compensation that is above market for many entry‑level healthcare customer service opportunities in Southwest Florida.

Please apply only if you are comfortable accepting the $20.00 / hour starting rate.

• Greet and assist patients with professionalism and compassion.
• Complete patient registration and demographic updates.
• Verify insurance and collect required documentation.
• Schedule appointments and support front‑office operations.
• Answer incoming calls and assist with patient inquiries.
• Help maintain efficient patient flow and positive patient experiences.

• Strong customer service and communication skills.
• Ability to multitask in a busy healthcare environment.
• Professional, dependable, and team‑oriented mindset.
• Previous healthcare, registration, scheduling, or medical office experience preferred.
• High School Diploma or GED required.

• Competitive pay and comprehensive benefits.
• Stable Monday‑Friday schedule with rotating Saturday every 46 weeks.
• Growth and advancement opportunities.
• Supportive and collaborative culture.
• Opportunity to make a direct impact on patient care and experience.

The Customer Service Representative position is responsible for providing excellent customer service in a team‑based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check‑in, insurance verification, authorization, pre‑certifications, referrals, and posting charges, initial collections, preparing well‑coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.

Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED required.

Experience: Less than 1 year clerical/administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficiency, basic math, knowledge of insurance verification and medical billing helpful.