Operations Manager

Job Overview

The Operations Manager performs functions to support operational excellence in the business unit, enabling property teams to deliver exceptional client service guided by precedent and within the limits of established policies.

• Continuous Improvement and Reporting: prepare and review operational reports, identify opportunities to improve property management operations, streamline processes to maximize productivity and minimize inefficiencies, and make recommendations to Vice President.
• Business Unit Support: invoice management, IT tickets, communication, onsite or portfolio CAM coverage as aligned with VP and Market President.
• New client onboarding (start‑up): support the VP/RD delivery of the New Client Experience from an operations perspective.
• Projects and Change Management: ensure timely, cost‑effective, and quality implementation of new programs and completion of projects.
• Training: facilitate and/or deliver training to new and existing RD’s, CAMs, board members, and residents in partnership with local team and all company functions.
• Sales Process Support: partner with BDD to demo systems for prospective clients during the sales process.
• Budget Management: manage the budget for functional areas of responsibility, monitor expenses, initiate cost‑reduction programs, and negotiate prices with vendors.
• Industry Expertise: maintain awareness of changes in rules, statutes, or regulations; execute communication strategy in alignment with VP; maintain CAM license.
• Office Management (if applicable): develop SOPs for office operations, manage daily functions of the Estero Office—including office management, mailroom, maintenance, and quality control—while maintaining standards of excellence and performing operations within budget parameters.

• Bachelor’s Degree in Business or related field from an accredited college or university.
• Five to seven years of experience leading diverse teams.
• Experience managing complex business operations and implementing operational improvements, or an equivalent combination of education and industry experience.
• Must earn and maintain a CAM license.
• General understanding of systems, technology, best practices, and related business processes.
• Excellent organization, motivation, leadership, and interpersonal skills.
• Critical thinking, complex problem‑solving, judgment, and decision‑making ability.
• Strong customer‑service skills and knowledge of customer‑service principles and practices.
• Excellent verbal and written communication skills.
• Ability to mitigate team conflict and facilitate effective team meetings.
• Strong work ethic, detail‑oriented, and excellent organizational and multitasking skills.
• Proficiency in Windows and Microsoft Office (Word, Excel, PowerPoint, Outlook) and research skills on the Internet.
• Excellent analytical skills.
• Ability to work with sensitive or confidential information.
• Ability to prioritize work, meet deadlines, and perform well under pressure.

• Ability to lift up to 30 lbs.; standing, sitting, walking, and occasional climbing.
• Extended periods of computer use and telephone conversations.
• Ability to detect auditory and/or visual emergency alarms.
• On‑call 24/7; ability to work extended/flexible hours and weekends based on project requirements.
• Driving when necessary.
• Ability to respond to emergencies in a timely manner.

• Oversee Business Unit Violations coordinators (if applicable); provide dotted‑line supervisory support to local members of the Market CSS/RSS team and/or reception (if applicable).

• Schedule:
  
  Monday – Friday, 8:00 AM – 5:00 PM.

As a full‑time associate you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, paid time off, holidays, and a 401(k) with company match. Occasional travel may be required.

$67,000 – $72,000 annually.