Upscale Server - Wine & Guest Experience Expert

At Piccolo Buco by Cooper’s Hawk, our Servers are more than just order takers. They are curators of unforgettable experiences. Grounded in high standards and brought to life through uncompromising hospitality, they create moments that connect, delight, and inspire. Through warm, team‑based service and thoughtful conversation, they guide guests through our food, wine, and Wine Club with confidence and care. Every visit becomes more than a meal;

it becomes a memory.

• 50% dining and carryout discount; 40% retail wine discount; 20% discount on retail and private events
• Monthly wine tastings for two
• Medical, dental, vision, and telehealth
• 401(k) with company match
• Paid time off and flexible schedules
• Early pay access
• Wellness and mental health support
• Wine and culinary education
• Career growth flight plan
• Team‑member rewards, milestone recognition, and referral bonuses

Show Up Ready:

• Arrive on time and in proper uniform standards
• Know the menu, wine list, and steps of service
• Use the POS system and handle payments with accuracy
• Understand the benefits of Cooper’s Hawk Wine Club and its offerings
• Follow departmental checklists and SOPs to ensure work areas are ready for opening, mid‑shift, or closing

Own What You See:

• Jump in where needed to help the team
• Serve food and drinks with speed and care
• Follow legal guidelines for alcohol service
• Take initiative to solve problems and support the guest experience

Stay in Sync:

• Anticipate the needs of guests and fellow team members
• Communicate clearly with the kitchen, hosts, runners, bartenders, and managers
• Help the team stay coordinated and focused

Make It Personal:

• Welcome every guest with warmth, use guests’ names, celebrate milestones
• Answer questions and make recommendations that feel genuine
• Use your Wine Club knowledge to educate the guest on its perks and invite them to join our community of members
• See the person, not just the task

Add a Touch:

• Find small ways to delight the guests
• Share the story of our Wine Club and invite guests to join
• Introduce wine tastings and help guests enhance their experience
• Let your personality shine and leave your signature on every interaction

• At least 21 years of age and six months of server experience
• Minimum six months of server experience in full service, upscale casual, or equivalent restaurant environment
• Comfort speaking about food, wine, and our Wine Club program
• A passion for hospitality and working as part of a team
• Ability to multitask and stay calm in a fast‑paced setting
• Ability to lift 40 pounds and work on your feet up to 10 hours
• Must be able to read, understand and communicate in English
• Flexible availability, including weekends and some holidays

Piccolo Buco by Cooper’s Hawk is an equal‑opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations throughout the employment process, including during interviews.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits applies.