Sales Support Associate III

The Sales Support Associate role is an integral part of the store's overall success and efficiency. The associate is required to provide friendly, efficient customer service at the cash wrap, maintain the sales floor, and support the flow of product from receipt through the point of sale.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of prior retail experience (cashier/stock/ sales, etc.), preferably in a luxury retail service environment; education and experience will be considered.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including iPad/laptop, mobile POS, and Internet), ability to use walkie-talkie, and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver in the sales floor and stockroom.

Schedule:

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. Contact: e

Base Pay Range: $15.00 - $19.50 per hour.
Minimum wage and other applicable pay laws will be met.