Sales Advisor - Miromar Outlet

About the Role

As a Sales Advisor, you will provide excellent customer service, welcome and guide customers through the store, sell products, manage garment care and presentation, and contribute to a clean and tidy sales floor and back of house.

• Provide excellent customer service, welcoming customers and guiding them through the store or OMNI experience.
• Engage in conversations with customers to offer advice and support.
• Guide customers through fashion trends, stories and products in all areas of the store.
• Effectively promote and sell H&M products to customers.
• Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
• Represent yourself and the H&M brand positively during all customer interactions.
• Support commercial and operational actions to reach sales targets with the store management team.
• Keep up to date with fashion trends, styles, brands, products, competitors and relevant influencers.
• Share fashion and store operations knowledge with colleagues.
• Follow all procedures, routines and legal requirements.
• Participate in onboarding, training and developmental courses relevant to your role.
• Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care.
• Operate fitting room and checkout areas according to best practice.
• Contribute to a clean and tidy sales floor and back of house, including stockrooms.
• Maintain attractive merchandise displays in line with visual and commercial guidelines.
• Ensure good stock levels with replenishment routines on the sales floor.
• Follow best practice for OMNI services, in‑store tech tools and services.
• Support opening and closing duties of the store.
• Adhere to H&S guidelines and applicable legal requirements.

• Passionate about fashion and customer experience.
• Strong communication, creativity, curiosity, flexibility, decisiveness and action orientation.
• Experience working in dynamic and collaborative retail or customer service environments.
• Experience with customer service in fashion or related service‑related industries.
• Positive attitude towards teamwork and collaboration.
• Comfortable with working in a fast‑moving store environment.

• Staff discount card usable on all H&M Group brands.
• Participation in the H&M Incentive Program (HIP).
• Access to global benefits including health insurance, wellness, family support programs, retirement plan, paid leave, and community days.
• Employee discount on H&M, COS, Weekday, Monki, H&M HOME, Other Stories and related brands.
• Opportunities for development and career growth across the globe.

H&M is committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact  and use the Ask a Question feature.

Job Type: Hourly, Non-Exempt
EEOC Code: SLS
Pay Rate: $14.50 per hour (range may vary)