Store Manager, Retail & Store Manager

About the Role

As a Store Manager at Carter’s, you will lead a team of retail associates and be the primary face of the brand, providing exceptional customer service and fostering an inclusive environment.

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for employees to collaborate and recognize performance, increasing employee engagement
• Grow leaders through direction, delegation, and investment in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty by coaching the team on customer participation in loyalty programs, including credit
• Execute company direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omnichannel experience, ensuring teams are trained on available tools
• Reduce loss through consistent customer service, education, and operational controls

• A positive and solutions‑oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership and supervisory skills, including the ability to direct and execute multiple tasks simultaneously
• Proficient computer and technology skills (Outlook, Excel, web navigation, etc.)
• Minimum of 3 years of retail or related management experience leading direct reports
• A high school diploma or GED

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time and climb up and down a ladder
• Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week

• Schedule that fits your life, including flexible hours and paid time off, holidays, and parental leave
• Health benefits and mental health benefits
• 30% discount on Carter’s brand products
• Referral bonuses
• Advance You Program, which helps earn a GED or bachelor’s degree tuition‑free or learn English as a second language
• Paid time off, holidays, and parental leave, as well as adoption assistance and charitable matching gifts
• Professional and personal development programs to help shape your career and grow in current role and beyond

If you are a current Carter’s employee, do not apply through this external application. Search “Browse Jobs” in Workday to apply internally. External applicants may apply online by submitting a resume and cover letter.

Carter’s is an Equal Opportunity and affirmative action employer. Applicants may be a minority, female, disabled, or veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

Applications will be accepted until at least 7 days after the posting date. Carter’s does not use AI to make any decision in our hiring process.

NOTE:

This job description is not all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description. Carter’s may reasonably alter your duties, responsibilities, job title, and location.