Fruit Expert- Customer Service

About the Organization

At Edible® our passion, heritage, and future are rooted in helping people all over the world celebrate life's most special moments with a gift or treat that's carefully crafted to WOW. Whether it's a birthday, a work milestone, a get‑together with friends and family, or even just because, our assortment of freshly made gifts is just what you need to create spontaneous moments of goodness filled with extra sweet memories and lots of smiles!

We pride ourselves on our knack for innovation, our entrepreneurial spirit, and, above all, our shameless love for fruit. Each of our gifts and grab‑and‑go Edible® Treats is made fresh by a Fruit Expert® at one of our 1,200+ independently owned franchise locations right in your neighborhood.

Fruit Expert™ - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent customer service
• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
• Assists customers in the selection and purchase of Edible products
• Uses effective sales approaches and displays strong knowledge of product line
• Effectively converts customer inquiries into sales
• Builds long‑term relationships and builds the trust and loyalty of customers
• Responds to customer needs
• Maintains customer service area and equipment in a clean and appealing manner
• Manages difficult customer situations in a calm and professional manner

• As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks in accordance with the cleaning standards and works as a store‑team player
• Presents oneself professionally and demonstrates clear communication with all customers and co‑workers
• Follows standards for merchandising, stocking, rotating and storing all products

• Follows cash handling and register policies
• Follows inventory stocking and recording guidelines
• Takes responsibility to learn all aspects of the position
• Learns and demonstrates creating the Edible Experience
• Learns and performs duties of customer Service, production, and/or delivery driver as needed
• Learns and demonstrates all performance standards by completing in‑store training and utilizing digital training portal on an ongoing basis

• High School Diploma or equivalent preferred
• Previous experience working in customer Service or food service establishment preferred
• Excellent customer service and communication skills
• Demonstrated ability to sell and up‑sell products
• Good math and money handling skills
• Positive attitude
• Enjoys working within a team
• Enjoys working in a fast‑paced environment
• Drive and determination
• Desire for personal and professional growth
• Valid state driver’s license and a clean driving record
• Computer skills including Microsoft software and register skills
• Ability to lift, carry and/or push objects weighing up to 50 lbs.
• Ability to stand, bend, reach and scoop throughout assigned shift

Full‑Time

Various Shifts

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.