Sales Manager

Job Overview

If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.

As a Full Time Sales Manager, you will be the first face of the brand for growing families. You will greet new parents and grandparents, introduce them to our baby essentials, and help them prepare for the first day of school as well as all the moments along their parenting journey.

• Become a product and brand expert to help families navigate every moment from preemie to size 14.
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits.
• Maintain a genuine customer focus on the sales floor.
• Foster a positive, safe, and inclusive environment for employees and customers.
• Consistently model service standards and omni‑channel experience while coaching others to success.
• Lead and execute an assigned business focus area through planning and detailed follow‑through.
• Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution.
• Utilize customer feedback to identify areas of opportunity to implement actions that drive results.
• Build customer loyalty through company‑sponsored programs, including credit.
• Offer consistent, in‑the‑moment feedback to the store team and raise performance concerns to the Store Manager.
• Recognize exceptional performance through positive reinforcement and appreciation.
• Support the store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.

• A positive and solutions‑oriented mindset.
• Effective and professional verbal and written communication skills.
• The ability to manage multiple tasks at once.
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.).
• High school diploma or GED.
• Ability to lift 40 pounds as needed and stand or walk for extended periods.
• Availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

• Flexible scheduling to fit your life.
• Health and mental health benefits.
• 30% discount on all Carter’s brands.
• Referral bonuses.
• Paid time off, holidays, parental leave, and adoption assistance.
• Charitable matching gifts.
• Education "Advance You" Program – tuition‑free GED or bachelor’s degree, and English as a second language.
• Professional and personal development programs.

Applications will be accepted until at least 7 days after the posting date. Carter’s does not use AI to make any decision in our hiring process. This job description is all‑inclusive. The duties described may be changed or reassigned at the discretion of management.

Carter’s is an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.