Assistant Manager

Job Summary

As an Assistant Manager, you are part of the leadership team, driving profitability through genuine customer connections, brand loyalty, and strong community engagement. You provide immediate feedback and coaching to the sales team to maximize performance, and collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed.

• Support the Store Director and Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.), managing store operations, systems and technology while ensuring accountability.
• Assist the Store Director and Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with the Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best‑in‑class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Step into a variety of roles on the sales floor, if needed.

• Have 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds (18 kilos).

• Competitive base pay and bonus programs for full‑time and part‑time positions.
• Up to 60% discount on branded product from J.Crew, J.Crew Factory and Madewell.
• Entertainment, travel, fitness and mobile technology discounts.
• 401(k) plan with company matching.
• Medical coverage (full‑time) and prescription coverage (full‑time).
• Dental, vision and life insurance (full‑time).
• Paid time off (PTO) plan, including paid holidays (full‑time).
• Hourly range: $17.75–$22.30.

J.Crew Group is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We are deeply committed to Diversity, Equity, and Inclusion efforts and warmly welcome job applicants of all backgrounds.

Our workplace is a safe haven where discrimination, harassment or intimidation have no place. We do not tolerate such conduct from associates, vendors or customers. The company prohibits discrimination based on legally protected characteristics such as race, color, ancestry, national origin, religion, sex, pregnancy, childbirth, marital status, age, sexual orientation, gender identity or expression, disability, genetic information, and veteran status. Violations may result in disciplinary action up to and including termination.