Assistant Manager

Job Description

The Assistant Manager acts as a leader in the absence of or in support of the Store Manager and behaves as a business owner within the marketplace and Lens Crafters organization. The role represents Lens Crafters as the premier destination for all vision needs within the community and delivers key performance metrics.

• Deliver quality and improvement to exceed all key performance indicators (KPIs): sales to plan, conversion and customer count, growth, increased traffic, store operating profitability, continuity of care, exam growth & retention, net promoter score, and current year objectives.
• Strong understanding of retail business translating to positive sales, business results and market and competitor insight.
• Support store business plans to maximize sales and profit.
• Partner with the store manager to lead and develop the team.
• Deliver clear, constructive, timely feedback and partner with the Store Manager on development.
• Execute visual directives and maintain store appearance.
• Maintain positive working relationships with doctors.
• Promote team compliance with all policies.
• Perform administrative duties.
• Work a flexible schedule, including nights and weekends.

• High School graduate or equivalent.
• 1+ year management/supervisory experience with direct reports.
• Knowledge of retail operations, processes and policies.
• Strong basic math skills.
• Familiarity with cash register, computers and calculators.
• Strong command of the English language for all written correspondence and oral communication.
• Strong communicator and listener.
• Demonstrated high level of selling skills.
• Proven ability to problem solve.

• College degree or equivalent.
• Previous experience in a leadership position within retail and customer service industry.
• Knowledge of basic optics.
• Knowledge of current store merchandise.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• Brand Final Inspector Certification.
• Brand Quality, Fitting & Adjusting Program.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.