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Change Management IT Project Manager

Director, Zendesk CCaaS: Enterprise CX & AI Transformation

Job in Estevan, Saskatchewan, S4A, Canada
Listing for: TELUS Digital
Full Time position
Listed on 2026-06-24
Job specializations:
  • Management
    Change Management, IT Project Manager
Job Description & How to Apply Below
A leading digital consultancy seeks a Director for their Zendesk (CCaaS) practice. The ideal candidate will drive innovative implementations and partner with technology vendors to enhance customer experience. Responsibilities include P&L management, developing scalable delivery frameworks, and leading complex engagements with enterprise clients. Candidates should have 10+ years experience in contact center technology, strong leadership skills, and proven track records in practice leadership.

A competitive salary package, including healthcare and performance bonuses, is offered.
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