Manager, Fraud Analytics

Description

About this opportunity

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Reporting to the Senior Manager, Fraud Management, and supporting the broader Fraud Management & Corporate Security (“FMCS”) team, this role is responsible for managing a team of fraud analysts and senior fraud investigators as part of the overall Fraud Management program for Meridian Credit Union, and Meridian One Cap (collectively, “Meridian”).

Key Responsibilities

Team Management

• Manage a team of fraud analysts and senior fraud investigators to oversee fraud strategy activities (e.g. fraud detection rule implementation/policies, risk assessments, project work, etc.), provide feedback and recommendations, and set short and long-term goals and objectives.
• Identify opportunities to leverage force-multiplier strategies/tools (e.g. AI, automation, integration, etc.) and support FMCS leadership in all aspects of their deployment (implementation, change management, etc.).
• Support and coach direct reports to implement facets of the fraud strategy program as appropriate. Conduct reviews of material and strategically important fraud cases, and identify opportunities for control and process improvement while providing appropriate feedback to direct reports and other stakeholders.
• Identify training needs and development opportunities to ensure the team maintains fraud threat intelligence knowledge, data analysis techniques, and optimal communication skills to effectively achieve their mandate. Provide coaching and development feedback in a supportive and positive manner to enhance employee growth, development, and engagement.
• Manage system and access requirements as appropriate. Identify technological barriers that impede the team’s performance and efficiency.
• Complete hiring activities (e.g. application reviews, question set/case study design, interviews, etc.) when new employee onboarding is required.

Fraud Education/Communications/Reporting

• Collaborate with Branding, Marketing, and Communications to develop effective content and communication strategies for fraud education and awareness purposes, reducing successful fraud and scam victimization.
• Manage internal communications strategy to raise awareness on active fraud and scam trends.
• Upkeep and enhance the internal FMCS SharePoint site to ensure fraud resources and department contact information are readily available for Meridian employees.
• Collaborate with Learning and Development and project teams to ensure that all Meridian employees receive the required FMCS training.
• Ensure that FMCS policy and procedure documents are reviewed, updated, and/or enhanced within their review cycles, or when required.
• Assist in the creation of net-new policy and procedure, and their addition to the Standard Operating Procedure (“SOP”) inventory to ensure required activities are documented for business continuity purposes.
• Effectively generate monthly, quarterly, and ad-hoc reporting covering the fraud metrics for multiple channels to communicate fraud strategy performance and trend analysis.
• Prepare and write reports that include detailed recommendations and summaries aimed at senior leadership and executive level audiences.
• Actively participate in all Risk & Control Self-Assessments (“RCSA”) to provide effective challenge to Meridian departments of their control universe.

Strategy Management and Development:

• Collaborate with Branding, Marketing, and Communications to develop effective content and communication strategies for fraud education and awareness purposes, reducing successful fraud and scam victimization.
• Manage internal communications strategy to raise awareness on active fraud and scam trends.
• Upkeep and enhance the internal FMCS SharePoint site to ensure fraud resources and department contact information are readily available for Meridian employees.
• Collaborate with Learning and Development and project teams to ensure that all Meridian employees receive the required FMCS training.
• Ensure that FMCS policy and procedure…