Route Service Manager

Position: Route Service Manager UniFirst
Route Service Manager
- Etobicoke
- Uni First Canada

Location:

Toronto, Ontario
Job   2603193
ROUTE SERVICE MANAGER  leads all functions and operation aspects of the service department and is accountable for attaining targeted growth and operating cost targets. The ideal candidate will demonstrate strong business acumen and leadership abilities. We are looking for an enthusiastic and motivated individual interested in career growth and with desire to succeed. Previous supervisory experience in b2b sales and service will be considered an asset.
Responsibilities   Manage daily activities of the Service Department.
Create and lead a diverse team to provide best-in-­class customer service through positive leadership, on-going direction, coaching and career development.
Hire, train and develop service employees.
Instill a "Customers for Life" attitude with the service team by maintaining strong customer service standards.
Ensure vehicle safety and maintenance of fleet.
Create and support business unit annual plans.
Oversee proper utilization of the service systems.
Promote the Uni First culture of value and integrity to achieve customer satisfaction, account growth & profitability.
Develop solutions for customers while adding value that enables them as a company to meet their own business objectives.
Qualifications   Prior customer service experience.
Ability to solve practical problems and deal with a variety of customer concerns and situations.
Ability to remain calm under pressure and problem solve.
Understand priorities and knows how to delegate.
Ability to negotiate, train, coach, and lead a team with a positive attitude.
Strong computer proficiency (i.e. Microsoft Suite)
Excellent verbal and written communication skills.
Must be age of majority with a valid non-commercial driver's license and safe driving record which meets pre-employment background check (i.e. clear diver's abstract).
Education   College or equivalent experience
Uni First offers a Fleet of Benefits!
Salary starting at $75k/year
RRSP with Company Match
Profit Sharing
Health Insurance
Employee Assistance Program
Life Insurance
Supplemental Life Insurance
Long Term Disability
Paid Vacation
Paid Sick Time
Tuition Reimbursement
Employee Discount Programs
Employee Referral Program
Equity, Inclusion and Accessibility  Uni First is committed to equity, inclusion, and accessibility in all aspects of employment.
We provide equal employment opportunities and prohibit discrimination or harassment on any ground protected under applicable Canadian human rights legislation, including race, colour, national or ethnic origin, Indigenous identity, creed or religion, age, sex (including pregnancy), sexual orientation, gender identity or expression, marital or family status, disability, genetic characteristics, pardoned conviction, or any other protected ground.
Uni First is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.

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