Multichannel Sales Specialist
This position can be based out of any Convoy Supply location in Ontario.
Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!
Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.
At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.
We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.
Why Convoy Supply?
If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.
Position Summary
The Multichannel Sales Specialist (MCSS) is pivotal in supporting Convoy's mission for continued year-over-year growth. The MCSS plays a key role in managing Convoy's micro customers, as well as re-engaging and expanding the accounts that have been lost or are downtrading within the portfolio. Additionally, the MCSS is responsible for qualifying all incoming leads through both digital and physical channels. They will also have targeted outreach plans in partnership with marketing.
As the primary point of contact for most new relationships with Convoy, this role is vital in ensuring professionalism and setting a positive tone for future interactions, delivering an exceptional first experience for new customers.
Responsibilities
Use a variety of communication channels (phone, email) to reach out to accounts, scheduling meetings or presentations as needed. Consistently follow up with accounts to maintain interest and drive progress toward reactivation. Collaborate closely with Sales, Marketing, and Customer Service teams to align strategies and share insights into account reactivation. Track and report progress, providing regular updates to the manager on reactivation activities and results.
Stay up to date on industry trends, competitor actions, and market shifts to better position our offerings.
Requirements
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