Field Services Coordinator

Field Services Coordinator (12 Month Contract)

Aachen, Germany;
Berlin, Germany;
Ferrara, Italy;
Munich, Germany;
Warsaw, Poland

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.

Geotab's open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator who will support operations across multiple European markets. If you love technology and are keen to join an industry leader — we would love to hear from you!

As a Field Services Coordinator, your key area of responsibility will be managing complex service operations across borders and cultures. You will need to work closely with field technicians, customers, and internal teams like Logistics, Sales, and Customer Success, as well as communicate with third-party service partners. To be successful in this role, you will be a highly organized professional with strong technical knowledge and the ability to manage multiple timelines to ensure timely results.

In addition, the successful candidate will have strong analytical skills with an ability to identify process improvements, increase efficiency, and ensure compliance with local regulations and safety standards.

• Coordinate and schedule field service activities (installations, maintenance, rip and replace) across assigned market(s).
• Act as the primary point of contact between field technicians, customers, and internal teams.
• Manage service requests, work orders, and ensure timely completion of field operations.
• Track and report on service KPIs, SLAs, and field performance metrics.
• Maintain accurate records in internal systems.
• Collaborate with other teams (logistics, sales, training, customer success) to ensure a smooth and successful customer experience.
• Support coordination of third-party service partners and subcontractors.
• Identify process improvements to increase field service efficiency and customer satisfaction.
• Escalate technical issues to engineering or product teams as needed.
• Ensure compliance with local regulations, health & safety standards, and company policies.

• Exceptional verbal and written fluency in English and German is required, with professional level proficiency in Dutch preferred.
• 2+ years of experience in field service coordination, logistics, operations, or a related technical coordination role.
• Experience in telematics, fleet management, automotive, IoT, or a related technology sector is a strong asset.
• Post-secondary education in a technical, logistics, or business-related field (or equivalent experience)
• Familiarity with vehicle electrical systems and hardware installation processes.
• Ability to read and interpret technical documentation and installation guides.
• Proficiency with service management platforms.
• Comfortabl…