Technical Support Technician
Listed on 2026-02-16
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IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
IT Support Technician (Contract-to-Hire) – On-Site Clinical Support
Job Type: Contract-to-Hire (6 months with high likelihood of conversion)
Schedule: Monday–Friday, standard business hours (OT not expected)
Location: On-site at designated clinical locations
Start Date: ASAP
Pay Range: $28–$29/hr (W2)
A growing healthcare organization is seeking a skilled IT Support Technician to provide on-site technical support to clinic and office staff. This role focuses on ensuring optimal hardware/software performance, supporting end-users, and maintaining smooth daily operations in a high-paced, patient-focused environment.
This is a 6month contract-to-hire opportunity designed for someone who excels in customer service, problem solving, and hands‑on technical support.
Responsibilities- Provide hands‑on IT assistance to clinical and administrative staff.
- Troubleshoot and resolve user issues promptly and professionally.
- Train end‑users on hardware, software, and internal systems.
- Monitor and optimize hardware, software, and system performance.
- Support network connectivity (Cisco routers, switches, wireless access points).
- Conduct Wi‑Fi coverage checks, failover testing, and physical cabling verification.
- Assist engineers with troubleshooting and confirm alignment with design documentation.
- Perform inventory tasks:
- Scan asset tags
- Assign building/room locations
- Verify device counts (monitors, keyboards, etc.)
- Confirm devices power on and connect to data ports
- Provide on‑site support during employee arrival and go‑live periods.
- Support printing systems and troubleshoot issues on‑site.
- Collaborate with IT, Service Desk, and clinical training teams.
- Assist with staging equipment for installation.
- Document technical processes and maintain accurate knowledge libraries.
- 2–5 years of experience in IT support or helpdesk roles
- Strong troubleshooting skills and customer service mindset
- Solid understanding of computer hardware and software
- Basic knowledge of networking concepts (entry‑level OK)
- Experience with IT helpdesk/ticketing systems
- Ability to train end‑users effectively
- Strong communication and interpersonal skills
- Experience documenting procedures and technical steps
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