Desktop Support
Job in
Euclid, Cuyahoga County, Ohio, 44117, USA
Listed on 2026-06-01
Listing for:
Vaco Recruiter Services
Contract
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
IT Support Technician (Contract-to-Hire) – On-Site Clinical Support
Job Type: Contract-to-Hire (6 months with a high chance of becoming permanent)
Schedule: Monday to Friday, regular business hours (overtime is not expected)
Location: On-site at specific clinical locations
Start Date: As soon as possible
Pay Range: $28–$29/hr (W2)
OverviewWe’re a growing healthcare organization seeking a skilled IT Support Technician to join us on-site. Your role will be vital in offering technical support to our clinic and office staff, ensuring everything operates smoothly in our dynamic, patient-focused environment.
This is a 6-month contract-to-hire opportunity, ideal for someone who excels in customer service, problem-solving, and hands‑on technical support.
Responsibilities- Assist clinical and administrative staff with IT issues.
- Quickly and professionally troubleshoot and resolve user problems.
- Train end-users on hardware, software, and internal systems.
- Monitor and optimize performance of hardware, software, and systems.
- Support network connectivity, including Cisco routers, switches, and wireless access points.
- Conduct Wi‑Fi coverage checks, failover testing, and verify physical cabling.
- Collaborate with engineers to troubleshoot issues and ensure alignment with design documentation.
- Handle inventory tasks such as scanning asset tags, assigning building/room locations, verifying device counts (monitors, keyboards, etc.), ensuring devices are powered on and connected to data ports.
- Be on-site to support employees during arrival and go‑live periods.
- Assist with printing systems and troubleshoot any on‑site issues.
- Work with IT, Service Desk, and clinical training teams.
- Help with staging equipment for installation.
- Document technical processes and keep knowledge libraries current.
- 2–5 years of experience in IT support or helpdesk roles.
- Strong troubleshooting skills and a customer service mindset.
- Solid understanding of computers and software.
- Basic knowledge of networking concepts (entry‑level acceptable).
- Experience with IT helpdesk/ticketing systems.
- Ability to train end-users effectively.
- Strong communication and interpersonal skills.
- Experience documenting procedures and technical steps.
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