Field Services Coordinator - EMEA

Field Services Coordinator - EMEA

Berlin, Germany;
Dublin, Ireland;
Ferrara, Italy;
Lisbon, Portugal;
Warsaw, Poland

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets.

Geotab's open platform and Geotab Marketplace®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Field Services Coordinator (Remote) who will orchestrate installation projects and ensure the deployment of Geotab solutions aligns with rigorous technical standards set by the company, while supporting our geographically dispersed European operations during a critical customer migration period. If you love technology, and are keen to join an industry leader — we would love to hear from you!

As a Field Services Coordinator (Hybrid) your key area of responsibility will be working with a team of installation specialists to take charge of overseeing Geotab installation programs, managing projects of diverse scales from singular vehicle installations to deployments involving thousands of vehicles across European Commercial customers and Government clients. You will need to work closely with a geographically dispersed team across Europe, sales professionals, internal installers, accounting, and external third-party vendors.

To be successful in this role you will be a self-driven, meticulously organized, and dedicated individual who is a strong team-player, able to work well under pressure, and capable of responding to daily changing priorities, processes, and hard migration deadlines. In addition, the successful candidate will have outstanding customer service skills, excellent verbal and written communication competencies in English, strong interpersonal relationship-building skills, and technical competence using Salesforce and Google Suite.

• Manage installation projects of various sizes and complexities and ensure deliverables meet customer requirements.
• Award projects to internal and/or third party installers; set time-line expectations and ensure they are met.
• Work with customers, sales professionals and installers to ensure installation requirements are understood, priced correctly, delivered on time and in accordance to company standards.
• Act as a liaison between the customer and installer. Resolve their issues and concerns, escalate as necessary.
• Ensure the installation guides, instructions and other important information are communicated to the installers.
• Troubleshoot challenges installers are having in the field and escalate as necessary.
• Work with installers to ensure they understand and use the Field Services department price list and tools for installation services.
• Maintain the installer network database by keeping the database current.
• Review and approve invoices and installation reports; ensure installation charges are in line with the…