Bilingual Front Office Associate

Bilingual Front Office Associate – a dynamic role supporting clients and staff in Spanish and English, ensuring a welcoming environment for our mental health and substance use programs.

• Hourly, non-exempt position, 20+ hours per week
• 100% Employer Paid Medical, Dental, Vision, Life Insurance, and EAP
• 401k with employer match
• Generous paid time off
• Paid holidays
• Paid training and continuing education
• Supportive, collaborative environment

Hiring Bonus: Up to $3,500 paid in two increments: $2,000 on the first full paycheck and $1,500 after 6 months (prorated to actual hours worked).

• Greets clients and guests in Spanish and English.
• Creates a safe and welcoming environment by demonstrating Emergence core values.
• Answers, screens, and directs phone calls to staff using a multi-line phone system; takes messages and schedules appointments.
• Processes incoming and outgoing mail, documents, packages, and courier deliveries; delivers or distributes items.
• Disseminates materials to other Emergence locations, staff, and verified outside agents and organizations as needed.
• Receives and records client payments, issues receipts, prepares deposits, balances cash box and petty cash reports, ensures all withdrawals and deposits are entered.
• Communicates with Accounting regarding client appointments, charges, and other information as needed.
• Performs administrative and clerical support tasks; basic filing and recordkeeping.
• Maintains housekeeping duties, ensuring public areas are presentable, clean, and organized; keeps storage areas neat.
• Performs other duties as required or assigned within this job classification.
• May require occasional travel.

• Competent reading, writing, and translation in English and Spanish.
• Ability to build and maintain relationships with staff, agencies, providers, and community partners to optimize client treatment.
• Experience with at‑risk communities and members living with mental health or substance use disorders.
• Strong project management, attention to detail, excellent communication, teamwork leadership.
• Ability to incorporate feedback into personal training plans and share knowledge.
• Meets deadlines and prioritizes multiple requests.
• Conflict resolution skills, maintaining objectivity, confidentiality, listening, mediation experience.
• Fluent written and oral communication; comfortable using technology.
• Contributes to positive team culture; responsible, inclusive, understands multicultural differences.
• Dependable and committed to tasks and staff.
• Basic understanding of administrative and clerical procedures and systems.
• Proficient with Microsoft Office Suite or related software.

ALL EMREGENCE PERSONNEL ARE REQUIRED TO BE FULLLY VACCINATED AGAINST COVID-19.

• High school diploma or equivalent required.