Resident Services Coordinator

Job Overview

Coordinates general business office activities of an apartment community, providing high level customer service as the first point of contact for residents.

• Communicate with residents and families regarding questions or concerns, resolving issues or referring them to appropriate employees.
• Plan, implement, and promote social and recreational programs for property residents.
• Prepare service requests and work closely with service contractors to ensure jobs are handled appropriately.
• Maintain working knowledge of leasing policies, lease renewal procedures, and enforce compliance with Corporate Office, Fair Housing, and local, state, and federal laws, including affordable housing programs.
• Receive, log, and distribute packages to residents and obtain signatures for delivery.
• Perform administrative functions such as answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, scheduling meeting rooms, and ensuring deposits are paid and contracts are signed.

• High school diploma or GED.
• 1–2 years of customer service and resident retention experience.

Hourly rate of $18.55 – $25.97, commensurate with experience.

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Referral bonus program
• Associate rental discount for on‑site living

Brookfield Properties is an equal opportunity employer. We are proud to create a diverse environment. All candidates are considered without regard to race, religion, sex, protected veteran status, disability, sexual orientation, gender identity, marital status, pregnancy, age, national origin, or genetic information.