Kendall Chevrolet GMC Cadillac Quick Lane Service Advisor

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Eugene. We are looking for a Quick Lane Service Advisor to join our Service Team. At Kendall Chevrolet of Eugene, our Service Department is a fast-paced environment serving clients throughout the community.

• Competitive pay depending on experience - annual wage range: $40,000-$56,000
• Career path development opportunities
• Competitive paid time off
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, completing work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

• Proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance is preferred.
• Valid driver’s license and good driving record required.
• High level customer service experience, time management, strong work ethics, and strong communication skills.
• Ability to make recommendations and prioritize items in order of importance for customers.
• Service writing experience not required, but dealership experience preferred.