Corporate Expense & Payment Admin

Corporate Expense & Payment Administrator

The Corporate Expense & Payment Administrator is responsible for the administration, support, and continuous improvement of Pape'’s Chrome River expense management system and corporate card programs. This role serves as the primary point of contact for expense and payment-related inquiries across the organization and provides high-volume, day-to-day customer support to employees, managers, and operating companies.

This is a highly service-oriented position requiring strong communication skills, patience, and the ability to remain calm and professional while handling frequent phone inquiries.

• Serve as the primary administrator and subject matter expert for Chrome River (expense management software), including user setup, system maintenance, policy configuration, and troubleshooting.
• Provide high-volume phone and email support to employees regarding expense reports, corporate card transactions, coding, and payment processes.
• Deliver onboarding and ongoing training to new and existing members on Chrome River policies, procedures, and system functionality.
• Monitor expense report submissions to ensure compliance with company policy and accounting standards.
• Manage corporate card and vendor virtual credit card programs, including account setup, maintenance, reconciliation support, and issue resolution.
• Assist in the accounts payable process, including payment support, research, and vendor communication.
• Prepare and maintain recurring and ad hoc expense reporting and analytics.
• Create accurate journal entries for multiple company divisions.
• Support month-end close activities related to expense reporting and corporate card activity.
• Identify and implement process improvements related to P-Card and expense reporting initiatives.
• Partner closely with the Accounts Payable team and AP Manager on cross-functional projects and system enhancements.
• Maintain strong working relationships with internal departments and external partners.

• 3+ years of relevant experience in expense administration, accounts payable, accounting support, or related field.
• Experience with web-based expense management software;
  Chrome River experience strongly preferred.
• Demonstrated ability to provide heavy customer service support in a high-call-volume environment.
• Calm, even-tempered demeanor with the ability to professionally handle challenging or repetitive inquiries.
• Strong verbal and written communication skills with the ability to clearly explain policies and web-based applications.
• Intermediate proficiency in Microsoft Excel and Word.
• Ability to quickly learn and adapt to web-based systems and financial applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively in a dynamic team environment.
• Foundational accounting knowledge, including:
  • Understanding of debits and credits
  • Knowledge of balance sheet vs. P&L accounts
  • Ability to code expenses accurately
• Strong analytical and problem-solving skills.
• Strong 10-key skills by touch.
• Associate or Bachelor's degree in Accounting or related field preferred.

$25-29/hr (Depending on Experience)

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match;
  Medical, Dental, Vision and Prescription Insurance;
  Flexible Spending Accounts (Flex Plans);
  Life Insurance;
  Short- and Long-Term Disability Insurance;
  Employee Assistance Program;
  Online and Instructor-Led Training;
  Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape' vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement
  – Pape' is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation
  — Pape' is a family-owned, fourth-generation company with over 160 locations, over…