Property Manager

Candidates must reside within the Brookings city limits to be eligible for this role

The Property Manager owns the end-to-end homeowner experience for their assigned portfolio. This role serves as the single point of accountability for property performance, homeowner satisfaction, and operational execution.

• Homeowner Relationship Management
  • Primary Point of Contact & Trusted Advisor
  • Serve as the dedicated single point of contact for all homeowner inquiries, concerns, and requests
  • Build trusted, long-term relationships rooted in transparency, follow-through, and credibility
  • Proactively anticipate risks related to performance, condition, or satisfaction and address them before escalation
  • Conduct regular proactive check-ins with homeowners
  • Deliver difficult conversations (maintenance issues, damages, policy changes) with clarity, empathy, and solutions
• Consultation & Guidance
  • Confidently discuss property performance, revenue drivers, and market dynamics
  • Guide homeowners on pricing strategy, marketing optimization, and improvement investments
  • Clearly explain tradeoffs, constraints, and decisions
  • Maintain detailed homeowner history, preferences, and risk indicators in CRM
• Retention & Growth
  • Identify at-risk homeowners and execute retention plans
  • Serve as the homeowner advocate in internal discussions and decision-making

• Property Oversight
  • Own day-to-day operational performance for a portfolio averaging 40-80 units (market dependent)
  • Ensure properties meet brand, cleanliness, maintenance, and readiness standards
  • Conduct and review inspections; address recurring issues through permanent solutions
  • Monitor property condition trends and recommend preventative maintenance
• Operational Decision-Making
  • Coordinate with POD and/or third-parties to resolve issues efficiently
  • Own work order outcomes, not just submission or tracking
  • Make day-to-day decisions independently
  • Monitor and actively manage operational cost per property
  • Own inspection strategy and cadence for the assigned portfolio
  • Independently schedule and prioritize inspections based on:
  • Owner arrivals and owner usage
  • VIP and high-risk guest arrivals
  • Recent maintenance issues or guest feedback
  • Property complexity, size, and condition
  • Time elapsed since last physical walkthrough
  • Ensure each property is physically or virtually inspected on a regular, proactive cadence
  • Document inspection findings, trends, and follow-up actions clearly
  • Escalate systemic issues for process improvement
• Quality & Compliance
  • Review guest feedback and address property-specific issues at the root cause
  • Ensure compliance with local regulations, HOA requirements, and brand standards

• Cross-Functional Ownership
  • Partner with Revenue, Marketing, Finance, Onboarding, Compliance, and Maintenance teams to deliver outcomes
  • Translate internal recommendations into clear homeowner actions and decisions
• Execution & Follow-Through
  • Submit requests following established protocols
  • Track open items through resolution
  • Provide feedback to teams on process gaps and improvement opportunities

• Demonstrate working knowledge of revenue management principles
• Confidently communicate pricing and performance decisions to homeowners

• Lead homeowner relationship onboarding in partnership with onboarding and sales teams
• Set expectations early around communication cadence, standards, and decision-making
• Manage property offboarding with professionalism and feedback capture

• 3–5 years experience in property management, hospitality, or portfolio-based client management
• Technical computer skills required on all forms of hardware – laptops, cell phones, tablets
• Dependable, self-motivated, and able to work independently while contributing to a collaborative team environment
• Ability to be highly organized while multi-tasking
• Comfort discussing money, performance, and tradeoffs with homeowners
• Strong operational judgment and follow-through
• High emotional intelligence and accountability mindset
• Comfortable operating in a fast-moving environment where structure is still being built

• Proac…