Absolute Laser MD - Head of Operations

WHO WE ARE

Absolute Laser MD is a profitable med spa with an attached advanced-esthetics school, delivering clinical aesthetic care while training the next generation of skincare and esthetics professionals. Based in Eugene, Oregon, the business has grown on the strength of its founder's vision, a loyal client base, and a close, family-style team.

Absolute Laser MD exists to deliver safe, personalized, and clinically excellent aesthetic care that helps every patient look refreshed, feel confident and achieve natural, lasting results.

We combine advanced technology, skilled providers, transparent guidance, and elevated hospitality to create individualized treatment plans and a consistently exceptional patient experience.

Our Core Values are:

• Clinical Excellence - We know the protocol, perform it precisely and document completely.
• Safety without Compromise - Pause or decline treatment when safety or suitability is uncertain.
• Natural Results - Recommend plans that protect long term skin health and facial harmony.
• Patient First - Respond quickly, prepare thoroughly, follow up proactively.
• Integrity and Transparency - Give clear prices, realistic expectations, and recommendations without pressure.
• Ownership and Accountability - Solve issues; do not pass them along without follow through.
• Consistency thru Systems - Use SOP's, checklists, and KPI's everyday.
• Growth and Innovation - Train continuously and apply feedback quickly.
• One Team / One Standard - Communicate respectfully and protect the brand in every handoff.

If our culture and mission resonate with you, we would love to hear from you.

The Absolute Laser MD team is seeking a results-driven and owner-minded Head of Operations with a proven track record in med spa, aesthetics, or clinical-services operations. This is a leadership role for someone who thinks like an owner, builds scalable systems from the ground up, and takes ownership of day-to-day execution so the founder can step fully into a visionary role.

The strategic direction is set: school-led growth. You will run the med spa day-to-day first while building out the higher-margin advanced-esthetics school in the background, connecting two business streams that operate under one roof into one well-run organization. The application code word is EMPOWER.

This is a critical position within the business, and as such we host a rigorous, 4-part application process.

You will step into a business where much of the operational knowledge lives with the founder and the team rather than in documented systems. Your mandate is to change that: to design the scalable, repeatable infrastructure the business has always needed, operationalize a clear strategic direction, and absorb the daily running of the clinic so the founder can focus on vision and long-term growth.

Your success will be measured by one ultimate outcome: building the systems and management structure that let the business run smoothly without depending on any single person, freeing the founder to lead from the front. You will work closely with the founder to establish clear milestones, operating cadences, and decision-making frameworks in your first 90 days, while bringing structure to a relationship-driven team in a way that strengthens the culture rather than strains it.

• Take the daily running of the business off the founder so she can set direction and make decisions from a visionary seat
• Establish the operating cadences, reporting rhythms, and decision-making frameworks that keep the business moving without daily founder involvement
• Serve as the steady hand that anticipates and resolves day-to-day issues in a self-directed way

• Design and document scalable, repeatable systems across scheduling, inventory, onboarding, and SOP enforcement
• Connect the spa, school, scheduling, and marketing functions that currently run in silos into one coordinated operation
• Hold the team to consistent standards through clear, documented procedures
• Own the numbers, building service-level costing and margin visibility across the business
• Ru…