Call-Taker​/Dispatcher - Entry Level

Overview

Central Lane 911 is recruiting for 911 Call-Taker/Dispatchers. The role requires responding quickly and appropriately to emergency and non-emergency situations, with strong attention to detail and a commitment to customer service. New hires as Communications Specialist 1 will undergo intensive training to become proficient in call-taking and dispatching, with progression to Communications Specialist 2.

• Operate 911 and non-emergency telephone lines, performing general intake of calls.
• Determine type of call, appropriate response, and responsible agency to dispatch.
• Evaluate information to determine jurisdiction, equipment, and personnel needed; transmit information to dispatchers or jurisdictions as required.
• Maintain familiarity with major streets, buildings, and geographic locations within Lane County.
• Dispatch and monitor emergency public safety activities as directed.

• Experience:
  
  One year of work experience in a fast-paced environment, including data entry.
• Education:
  
  High school diploma or GED.
• Licenses/Certificates: CPR Certification;
  Emergency Medical Dispatch Certification;
  Basic Telecommunicator Certificate (DPSST) within 18 months of appointment.
• Background/Medical:
  Must pass police background investigation; no felony convictions; no Class A Misdemeanor convictions within 24 months of application; must pass background documents as requested; must pass psychological, medical, and drug screening as required by DPSST; drug screen, hearing test, and visual acuity test as applicable.

Salary ranges for Communications Specialist 1 and 2 are published with potential for bilingual pay up to 5% of base salary for qualifying bilingual competencies. Benefits are offered by the City of Eugene; see the benefits summary page for details. Living in Eugene information is available on the city site.

Work is performed at Central Lane 911 Communications Center, Eugene, OR. The schedule operates 24/7 with a four 10-hour shift pattern and varying night/evening hours, including weekends and holidays.

Typical steps include application submission, online testing (Criti Call), interviews, comprehensive background investigation, psychological evaluation, medical testing, and a hire date. Dates are tentative and subject to change. Orientation and training involve a six-week classroom academy followed by extensive on-the-job training.

The City of Eugene is committed to a diverse and inclusive workplace. Women, people with disabilities, and persons of color are encouraged to apply. The City complies with the Americans with Disabilities Act and immigration laws. Reasonable accommodations are available on request.