Customer Service Representative

Sanipac, is seeking a high-energy, detail-oriented CSR to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!

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Location:

Eugene, OR,

Schedule:

Monday-Friday, 8:00 AM - 5:00 PM

Pay: $20.00/hour. +$0.50/hour for bilingual applicants

* Full Benefits:
Medical, Dental, Vision, Life, Disability, FSA

* Paid holidays off & Generous PTO.

* 401(k) with company match

* Opportunities for career growth within a stable, nationwide company

* A culture built on teamwork, respect, and integrity

Work Environment:
In-Office, (No remote/Hybrid )

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Responsibilities.

* Answering high volumes of incoming calls from new and existing customers

* Assisting with service start, changes, cancellations, and billing inquiries

* Responds to voicemail & email inquiries from customers.

* Using company systems to input and manage customer account data

* Resolving service issues with professionalism and accuracy

* Coordinating with other departments to resolve issues quickly

* Maintaining a positive, can-do attitude-even during peak call times

* Various office tasks in other areas as needed.

* You should be able to start tasks on your own, work well by yourself and with others.

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Working Environment:

* Comfortable and well-lit office in a professional call center

* Individual workstations with computer, headset, and phone

* Fast-paced, team-driven atmosphere with minimal downtime

* Long periods of sitting, typing, and phone interaction required

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What We're Looking For:

* 2+ years of Customer Service experience a high-volume atmosphere.

* Arithmetic skill needed to calculate rate adjustments for discounted or partial service

* Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.

* Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.

* Excellent organization and communication skills.

* Ability to analyze and solve problems. Gather data, compile information, and prepare reports

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* If applying through indeed
* To be considered for any of our openings you must complete an application directly through our website:

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Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.