Call-Taker​/Dispatcher - Lateral

Position: 911 Call-Taker/Dispatcher - Lateral
The Central Lane Communications Center (CLCC) was established as a regional consolidated communications center in April 1985. Organizationally, CLCC is part of the Eugene Police Department's 911 Communications Division. CLCC is jointly funded by the City of Eugene General Fund, fire dispatch user fees, and the State's 9-1-1 telephone tax. CLCC receives 911 calls for the majority of Lane County as well as non-emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene-Springfield Fire Department.

CLCC, on average, receives 1000 telephone calls a day between 911 and non-emergency lines. CLCC provides dispatch services for Eugene Police Department and 13 fire agencies across Lane County.

This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non- emergency situations; requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; and keeping accurate records of communications received and transmitted.

To view additional information about the Central Lane Communications Center, please view their City of Eugene website.

THIS POSITION IS OPEN UNTIL FILLED

Applications will be reviewed weekly.

(Posting updated on 8/4/25)

Accepting Online Applications Only

Information on

How to Apply

Classification:
Communications Specialist 1 & Communications Specialist 2

Salary:
Depending upon a lateral candidate's experience, knowledge, skills and abilities, a decision may be made to bring the candidate on at the Communications Specialist 1 (Entry Level) with the understanding that as a condition of employment, employees will be expected to successfully train and become proficient in call taking and trained in all dispatch positions as a Communications Specialist 2.

The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the Oregon Equal Pay Act (OEPA).

Communications Specialist 1 $ 29.27 - $32.29 hourly / $60,881.60 - $67,163.20 annually

Communications Specialist 2 $ 32.29 - $41.24 hourly / $67, 163.20 - $85,779.20 annually

Salary Step

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Communications Specialist 2 Hourly Rate

$32.29

$33.83

$35.60

$37.34

$39.24

$41.24

Lateral Experience (minimum of 3 years' experience)

*
- *
- *
- 3-3.99 years

4-4.99 years

5+ years

Department, Division:
Eugene Police Department, Central Lane Communications Center

Union Representation:
Eugene Police Employees' Association (EPEA)

Work Location:

Central Lane Communications Center, 1735 W 2nd Ave, Eugene, OR 97402

Schedule:

Incumbents must be available to work weekends, holidays, call back, standby, and rotating shifts. Shifts are rotated every six months (more often while in training). The current shifts are:

Early Day Shift
- Late Day Shift
- Early Night Shift
- Late Night Shift
- Benefits:
The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Bilingual Pay Benefit:
This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

Living & Working in Eugene:
Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:

Communications Specialist 1

Communications Specialist 2

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferable skills from a variety of sources and experiences.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Minimum Qualifications

Experience

At least three (3) years of continuous full-time experience as an emergency communications call taker/dispatcher within an emergency communications center that answers 911 calls and/or dispatches police and/or fire agencies.

The experience must be current, full-time, and continuous with no more than a 30-day break in service at the time of application, and the candidate must have been so employed within 90 days of the Eugene Police Department hire date.

Education

High school diploma or GED

Background

Must pass a police background…