Receptionist, Customer Service​/HelpDesk

Overview

At Cascade Manor, a not-for-profit Life Plan Community, residents enjoy living in the midst of Eugene’s rich arts community with access to vibrant cultural experiences and a full continuum of care.

We are seeking a Part‑Time Receptionist to create a welcoming first impression while supporting residents, guests, and team members through excellent customer service and front desk operations.

• Provide front desk coverage by greeting residents, guests, and visitors and answering and directing incoming calls in a professional and timely manner.
• Assist residents and visitors by providing information and directing them to the appropriate department or team member.
• Support clerical and administrative functions including mail distribution, recordkeeping, and general office organization.
• Help maintain a safe and welcoming environment by monitoring visitors and supporting daily front desk operations.
• Deliver excellent customer service while following community policies, safety procedures, and performing other duties as assigned.

Part‑Time

Schedule:

Monday–Tuesday plus coverage as needed | 1:30 pm – 9:00 pm

Wages: $15.81 - $18.88 / hr DOE

• Previous experience in reception, customer service, or clerical work preferred.
• Strong communication skills and professional phone etiquette.
• Friendly, organized, and able to multitask in a fast-paced environment.
• Basic computer skills and familiarity with office equipment.
• Ability to interact professionally with residents, guests, and team members.

• Paid Time Off (PTO):
  Use it as you earn it—take time off when you want or choose PTO+ for extra pay.
• 401(k) with 4% Employer Match.
• Profit Sharing Plan.
• Free meals during your shift.
• Education reimbursement for approved courses and programs.
• Free public transportation passes.
• Employee referral bonus program.
• Free access to onsite fitness center and pool.
• Pay Activ:
  Flexible access to earned wages.
• Perks at Work: exclusive discounts on shopping, travel, and more.
• Employee and Resident Appreciation programs.