Call-Taker​/Dispatcher - Entry Level

Job Overview

Central Lane 911 is recruiting 911 Call‑Taker/Dispatchers. Candidates should have a passion for helping others, excel in a fast‑paced environment, and provide excellent customer service.

• Operate computer terminal equipment and radio/telephone transmitting and receiving equipment.
• Answer 911 and non‑emergency telephone calls for police, fire, ambulance, and other requests.
• Make decisions regarding the type of call, correct response, and responsible agency to respond to the incident.
• Evaluate information to determine jurisdiction, equipment, and personnel to be dispatched.
• Transmits appropriate information to dispatcher or responsible jurisdiction as required.
• Study and maintain familiarity with major streets, roads, public buildings, industrial plants, and geographic locations in Lane County.
• Dispatch and monitor appropriate emergency public safety activities.

Shift schedule: 4 ten‑hour shifts per week, three days off. Shift times:

• Early Days 7:00 a.m. – 5:00 p.m.
• Late Days 11:45 a.m. – 9:45 p.m.
• Early Nights 4:45 p.m. – 2:45 a.m.
• Late Nights 9:30 p.m. – 7:30 a.m.

• One year of work experience in a fast‑paced environment, including data entry.
• High School diploma or GED.
• Certifications (to be obtained within three months of appointment if not yet held): CPR, EMD, and Basic Telecommunicator Certificate (DPSST) within 18 months of appointment.
• Must pass a police background investigation, psychological evaluation, physical assessment, and drug test.
• No felony convictions and no Class A misdemeanor convictions within 24 months of application.

Communications Specialist 1: $30.27 – $33.39 hourly.

Communications Specialist 2: $33.39 – $42.64 hourly.

Step pay schedule for Communications Specialist 1:

• Step 1 – $30.27
• Step 2 – $31.80
• Step 3 – $33.39

All entry‑level Communications Specialist 1 positions start at Step 1. Entry‑level candidates with qualification experience that do not meet the lateral definition may be placed in higher steps after 3 years of employment.

Communication Specialists may earn up to an additional 20 % premium pay (depending on qualifications) after three years of employment.

• Robust and competitive benefits package offered by the City of Eugene.
• Up to a 5 % bilingual pay benefit for qualified intermediate or advanced level proficiency.

The City of Eugene complies with the Americans with Disabilities Act of 1990 and the Immigration Reform and Control Act of 1986. We are committed to a respectful work environment and welcome diverse applicants, including women, people with disabilities, and people of color. Qualified applicants with a disability may request accommodation by contacting an employment coordinator.

Monday, June 22 2026 at 5 p.m. PT. Accepting online applications only.

For more information on benefits, bilingual pay, and related documents, please refer to the City’s benefits page and the EPEA contract. Contact the recruitment team with any questions.