Project Coordinator

Position Summary

Communicates with customers by phone and email about project status and order updates, assists with orders or account changes, and addresses questions or concerns. Works internally with other departments to help fulfil customer needs. Creates quotes and processes client orders through the ERP system, monitors client projects and workflows through the company, and follows up with clients through shipping and installation.

The Project Coordinator works onsite at our corporate headquarters and manufacturing facility in Eugene, Oregon and works Monday‑Friday 7:30 am‑4 pm with additional hours as needed.

• Coordinate internal activities related to assigned account projects
• Receive client purchase orders, and create sales orders in ERP system.
• Responsible for regular follow up on job order progress and issues
• Assist in preparation of project proposals.
• Prepare sales orders for projects as assigned.
• Assist in preparation of change orders and other customer communication as assigned.
• Review construction schedules for program clients.
• Communicate, produce and distribute schedules to all appropriate parties.
• Review quotes, DCDs, details and where possible elevations for accuracy.
• Update sales order timelines accordingly.
• Prepare customer correspondence as assigned.
• Assist account manager with new and ongoing projects.
• Assist with reception desk coverage as part of a weekly scheduled rotation, offering customer service to visitors and callers.

High School Diploma or GED Equivalent.

1‑3 years experience in customer service or related experience.

• Effective oral and written communication skills.
• Telephone etiquette.
• Customer service skills.
• High level of organization and the ability to keep timelines and due dates.
• Strong attention to detail.
• Highly accurate data entry.
• Demonstrates good judgment and decision‑making based on information given.
• Proficiency in Microsoft Word, Excel, Access.
• Basic understanding of MRP and ERP software.

• Medical, Dental, and Vision plan
• 401(k) with company contribution
• Flexible Spending Account
• Short‑Term Disability (company provided)
• Long‑Term Disability
• Supplemental Life Insurance
• Profit Sharing
• Tuition Reimbursement
• Paid holidays and Paid Time Off