Community Assistant

Company: Yugo USA

Community: The Soto

Job Title: Community Assistant

Position Type: Part‑time / Hourly / On‑Site

Compensation: $15.05

• Customer Service: Provide exceptional customer service to residents, prospective residents, and their guests. Create a welcoming and inclusive atmosphere by promptly addressing concerns, maintaining a clean and organized community space, and ensuring a positive resident experience.
• Resident Support: Assist residents with inquiries, concerns, and requests in a friendly and professional manner. Serve as a knowledgeable resource regarding community policies, procedures, and services. Provide guidance and referrals to appropriate campus resources when necessary.
• Leasing & Marketing: Play a significant role in the leasing and marketing process at the community. Duties include outreach marketing, social media strategy, delivering tours, fielding digital inquiries, calls and visits, and more. Involved in every element of the sales process.
• Community Engagement: Develop and implement engaging activities, events, and programs that foster community spirit and encourage resident involvement. Collaborate with fellow Community Assistants and staff to create a diverse and inclusive community that promotes social connections and personal growth.
• Administrative Duties: Assist with administrative tasks such as managing resident inquiries. Maintain accurate resident records and documentation. Support coordination of room assignments, move‑ins, and move‑outs. Maintain community bulletin boards, newsletters, and other communication channels.
• Safety and Security: Promote a safe and secure living environment by adhering to and enforcing community policies and procedures. Report maintenance issues, safety concerns, and potential policy violations to appropriate staff members promptly. Assist with emergency response and crisis management protocols.
• Team
  
  Collaboration:
  
  Collaborate with other staff members to ensure seamless operations and a cohesive residential community. Participate in staff meetings, training sessions, and professional development opportunities. Support and assist Resident Directors and other staff as needed.
• Participating in the “turn” process.
• Additional responsibilities and requirements may be assigned based on the specific needs of the housing community and institution.

• Strong communication and interpersonal skills; able to work with diverse groups of people.
• Demonstrated ability to lead, motivate, and mentor others.
• Ability to work effectively in a team environment.
• Strong organizational and time‑management skills.
• Knowledge of or willingness to learn about campus resources and services.
• Understanding of and commitment to diversity, inclusion, and respect.
• Basic computer proficiency and ability to learn software applications.
• Flexibility to work evenings, weekends, and occasional special events.
• Ability to be on‑call for emergencies.
• Current account is in good standing (if current resident).

• Customer Service: Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Leadership: Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition.
• Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; builds morale and group commitments to goals.
• Diversity: Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment; builds a diverse workforce.
• Profess…