Customer Service Representative

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization Strapworks is a family owned and operated company. To learn more about Strapworks, please visit

Location Strapworks LLC

Full-Time/Part-Time Full-Time

Starting pay range: $15.25 to $17.00

Schedule:

Monday - Thursday, 6am - 4:30pm

• Three-day weekends
• Six paid holidays
• Paid time off
• Health/vision/dental benefits
• Health & wellness programs with on-site gym

• Assist existing and potential customers by answering product and service questions
• Take orders, calculate charges, and process billing or payments
• Communicate with customers via email, answering incoming inquiries as well as using email to send messages to customers
• Print and process orders, distribute orders to the appropriate department in a timely manner
• Keep detailed record of customer contacts and steps taken
• Provide accurate, valid and complete information by using the appropriate methods/tools
• Resolve product or service problems by clarifying the issue, determining the cause, selecting and explaining the best solution, expediting correction and following up to ensure resolution
• Recognize, document and alert the manager of trends in customer calls
• Effectively manage workload
• Build sustainable relationships of trust through open and interactive communication
• Go the extra mile to engage customers
• Organize workflow to meet customer time frames
• Communicate respectfully and coordinate with internal departments
• Transfer customer calls to appropriate staff
• Effectively manage large amounts of incoming calls
• Use Live Chat Software to answer incoming customer inquiries
• Additional duties may be assigned by the direct manager or a member of upper management

• Strong written and verbal communication skills – ability to communicate with all types of people
• Exceptional organizational and time management skills
• Analytic thinking aimed at resolving customers’ issues in a proactive manner
• Motivated self-starter, detail oriented and efficient
• Strong computer skills
• Responsible for taking payments for orders from customers

Close Date: 6/23/2026

This position is currently accepting applications.