Office Assistant - Customer Service

Job Overview

Seeking dependable, responsible team player with good work ethic and communication skills for a full‑time office position at a service‑focused refuse & recycling collection company in Eugene, Oregon. Duties will include multi‑line phone answering, customer service, data entry, billing, routes dispatch and sales staff support. Individual must be able to handle multiple tasks simultaneously, exhibit good customer service skills on phone and in person, and have good data entry speed and accuracy.

Position is 40 hours per week.

We are a local, family‑owned business with deep roots in the Eugene community. We have been serving the needs of Eugene for over 43 years and are dedicated to keeping the neighborhoods we serve clean and green so that Eugene remains a special place to live. We believe in taking care of our customers and employees and have built a work culture around providing work‑life balance and open communication.

Here at Apex, our employees are known by their first name and are valued for their contribution to our mission to serve the community.

• Assist customers with service requests and questions at the front counter and on the phone. (e.g., pick‑up day, rate quotes, misses, payments, special service requests, etc.)
• Clearly and effectively dispatch to drivers on route by radio.
• Process driver paperwork daily by entering driver notes into work orders.
• Process and enter payments daily, including opening mail, entering data into system, and processing completed batches.
• Enter work order information for all service requests and roll‑cart changes.
• Process credit card payments received.
• Complete all necessary paperwork and computer entries for residential account changes and new starts.
• Assemble and post mailings as assigned.
• Database and customer information update projects as directed by supervisor.
• Respond to customer voicemails in a timely manner.

• Able to handle multiple tasks while dealing with interruptions from telephone and truck radios.
• Must have skills in being organized, setting workload priority, managing work pressures, and meeting deadlines.
• Problem solve and deal with difficult customer situations to provide satisfactory outcomes and superior customer service.
• Accuracy and attention to detail in handling customer information and requests.
• Able to collaborate with coworkers and work together to achieve a common goal.
• Work independently in absence of supervision.
• Understand and follow work orders and other oral or written instructions.
• Establish and maintain cooperative working relationship with those contacted in the course of work.
• Excellent written and oral communication skills, to deal with people of diverse backgrounds.
• Must be an initiator in taking responsibilities.
• Skilled in computer related functions of MS Word, Excel, and database software.
• Must be familiar with the internet browsing, group messaging, and e‑mail programs.
• Accurate 10‑key typing skills.

• Continuous mental and/or visual attention.
• Work seated at a computer workstation for prolonged periods of time.

• Typically requires high school diploma or equivalent.
• Two years of office experience is required.

• Starting wage - $23.35 per hour. Current top wage - $26.15 per hour. Medical and dental benefits after 60 days. Probationary period is 90 days.

• Five‑day work week – 40 hours per week; some overtime may apply.
• Medical, dental, & life insurance coverage for employee.
• Medical and dental coverage available for dependents – company pays 80% of dependent coverage.
• Annual bonuses possible for meeting performance benchmarks.
• Retirement plan.