Ramp & Customer Service Agent at Horizon Air Eugene

Ramp & Customer Service Agent – Horizon Air, Eugene, OR

Position within Horizon Air’s airport teams assisting with ramp and customer service tasks.

Horizon Air

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer‑facing or behind the scenes, we welcome those who can be welcoming to people from all walks of life, think on their feet, and manage a flexible schedule.

The Ramp & Customer Service Agent performs above‑and‑below‑wing duties, including guest interactions and ramp functions.

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking‑in passengers, boarding flights) in a fast‑paced environment.
• Work outdoors in all weather while performing below‑wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back aircraft, aircraft de‑icing).
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, processing standby and upgrade requests).
• Process and secure guest luggage, file and maintain luggage claims as necessary (e.g., damaged, delayed, pilferage).
• Load and offload luggage and cargo using conveyor belts.
• At direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

To preview a Day in the Life of a Horizon Air Customer Service Agent, view the video above. If the video does not work, use the following link:
Day in the Life – Horizon CSA.

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast‑paced environment.
• Must have a valid unexpired driver’s license issued by a U.S. state, U.S. territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• Minimum of 1 year of customer service or community service experience.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

USD $16.24 per hour.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits may vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free standby travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Employees working at an airport or maintenance hangar are required to obtain a SIDA badge provided by the airport authority and maintain good standing to keep the badge. Failure to meet the badge requirements may result in termination.

Alaska Airlines, Hawaiian Airlines and Horizon Air are regulated by the Department of Transportation (DOT – 49

CFR part
40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, PCP, amphetamines or metabolites prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment.

It is the policy of…