Call-Taker​/Dispatcher - Lateral

Overview

The Central Lane Communications Center (CLCC) was established as a regional consolidated communications center in April 1985. It is part of the Eugene Police Department's 911 Communications Division and serves the majority of Lane County, handling 911 and non‑emergency calls for the Eugene Police Department, Eugene Animal Welfare and Eugene‑Springfield Fire Department. CLCC receives approximately 1,000 calls per day.

This position performs specialized duties in the operation of a public safety communications system, including operating complex communications equipment for emergency and non‑emergency situations; responding to requests for assistance by police, fire, and emergency medical response units; dispatching and monitoring appropriate emergency public safety units; and keeping accurate records of communications received and transmitted.

Central Lane Communications Center, 1735 W 2nd Ave, Eugene, OR 97402.

Incumbents must be available to work weekends, holidays, callbacks, standby, and rotating shifts. Shifts are rotated every six months (more often while in training). The current shifts are:

• Early Day Shift –
• Late Day Shift –
• Early Night Shift –
• Late Night Shift –

Communications Specialist 1 – $29.27 to $32.29 hourly ( $60,881.60 to $67,163.20 annually )

Communications Specialist 2 – $32.29 to $41.24 hourly ( $67,163.20 to $85,779.20 annually )

Salary steps and lateral experience considerations apply as outlined in city policy.

The City of Eugene offers robust and competitive benefits. Employees may receive an additional up to 5% of base salary for bilingual pay if they demonstrate fluency and pass a fluency examination. Other benefits include health, dental, vision, retirement, and disability insurance (details available through the benefits portal).

Applicants must pass a psychological evaluation, physical assessment, and drug test.

Experience
At least three (3) years of continuous full‑time experience as an emergency communications call taker/dispatcher in a center that handles 911 calls and/or dispatches police and/or fire agencies. Experience must be current, full‑time, continuous with no more than a 30‑day break in service at the time of application, and the applicant must have been employed within 90 days of the Eugene Police Department hire date.

Education
High school diploma or GED.

Background
Must pass a police background investigation. No felony convictions at any time. No Class A misdemeanor convictions within the last 24 months.

Certifications
Possession of, or the ability to obtain within three months of hire, CPR, First Aid, EMD (Emergency Medical Dispatch), and LEDS (Law Enforcement Data System) certifications. Possession, or ability to obtain within one year of hire, State of Oregon Department of Public Standards and Training Basic Telecommunicator Certification. The city provides training for CPR, First Aid, EMD, LEDS, and Basic Telecommunicator Certification during the probationary period.

• Critical Test
• Interview
• Background Investigation
• Psychological Evaluation
• Medical Examination
• Drug Screen

The City of Eugene is committed to a respectful work environment and encourages applicants from all backgrounds. The city complies with the Americans with Disabilities Act and the Immigration Reform and Control Act. Qualified individuals with disabilities can request accommodation.

Online applications accepted only. Position open until filled.