Visitor Services Specialist

Visitor Services Specialist

Travel Lane County promotes the Eugene, Cascades & Coast region to support a resilient, year‑round and countywide economy that enriches our communities. Our team is collaborative, innovative and driven by a shared commitment to serving the place we call home.

We’re looking for a Visitor Services Specialist who enjoys connecting with people and helping them make the most of their time in our region. This role is the welcoming face of Travel Lane County, meeting visitors at the right moment with the right information to shape meaningful, memorable experiences.

You’ll work directly with visitors and residents through our Visitor Center, outreach events and phone/email inquiries to provide trip planning support, destination guidance and access to recreation and experiences that encourage longer stays and deeper exploration across Lane County. In doing so, you’ll help support local businesses and communities throughout the Eugene, Cascades & Coast region.

• You thrive in people‑facing environments.
• You’re comfortable welcoming a wide range of visitors and listening to what they’re looking for. You offer thoughtful, personalized guidance that helps them have a great experience.
• You’re comfortable shifting between assisting visitors and completing other tasks, and you’re comfortable working independently during solo shifts.
• You understand the value of place. You enjoy learning about local communities, recreation opportunities, events and seasonal experiences. You share that knowledge in a way that supports businesses large and small across the county.
• You guide people toward meaningful experiences. You have a knack for meeting people where they are. You offer information that turns a good visit into a great one and encourages visitors to stay longer or explore more of the region.
• You enjoy variety and movement. You’re comfortable working in a public‑facing Visitor Center and supporting outreach events throughout the region. You’re flexible with a schedule that includes evenings, weekends and holidays.
• You’re organized and dependable. You take pride in keeping things running smoothly through strong organization and follow‑through. You manage tasks like tracking visitor interactions, maintaining brochures and materials, processing transactions and supporting basic data and content updates.
• You are service‑minded and community‑oriented. You approach your work with care and professionalism, always prioritizing the visitor experience. When traffic is lighter, you use that time thoughtfully to complete administrative work.

You’ll be part of a team that values collaboration, learning and shared purpose. Your primary work location will be the Visitor Center at the 5th Street Market Alley, with additional time spent supporting outreach events throughout Lane County and occasional work at our downtown Eugene office as needed.

Many Visitor Center shifts are worked independently, giving you the opportunity to take ownership of the space while serving as the primary point of contact for visitors. You’ll balance welcoming and assisting visitors with completing administrative and operational tasks during quieter periods.

Your primary focus will be delivering exceptional visitor services, helping people plan trips, access recreation opportunities and permits, discover events and connect with experiences that enhance their stay. You’ll also support office operations, permit transactions, event calendar content updates and visitor data tracking.

$20/hour (part‑time, non‑exempt). This position is part‑time, working a regular schedule of 18 hours per week with up to a total of 29 per week.

• Sick leave as required by state law
• Paid parking

• Visitor Services & Community Outreach (50%)
• Provide welcoming, informed and professional visitor services at the Visitor Center, off‑site outreach locations, and phone/email requests.
• Assist visitors with trip planning, accommodations, transportation options, recreation, events, and local experiences across the Eugene, Cascades & Coast region, offering timely, personalized…