Customer Service Representative- Customer Care
Listed on 2026-09-28
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Customer Service/HelpDesk
Customer Service Rep
Hours of Work
Wednesday through Saturday, 8:00 AM to 6:30 PM
Hi. We’re New Horizons In-Home Care. We’re looking to hire Customer Service Specialists to join our award-winning, people-first in-home care company. If you’re looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you’ve come to the right place!
Why people love working at New HorizonsWe’re a people first company. That means we provide a starting wage of $20.00/hour with endless opportunities for growth within the company. We’re proud of our popular employee incentive program, where you can earn prizes such as a tablet, a new TV, a spa day, a weekend getaway, spot bonuses, and more! We’re proud of our vibrant employee community. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.
- Health benefits—opt in to medical, vision and dental coverage, and telemedicine
- Paid time off—to take care of yourself and your family
- Paid maternity leave—access and support for paid maternity leave
- Deliver a warm first impression for callers
- Handling and directing a high volume of incoming calls
- Assist clients with schedule changes
- Assist Caregivers with timekeeping issues or driving directions
- Support Scheduling with Caregiver or Client notifications
- Receive and process calls from potential clients, care providers, family members, hospital staff and other medical professional staff
- Keep excellent documentation and records
- Warm, energetic personality who loves to connect with people
- Preferred knowledge of in-home care or healthcare field
- Possess strong communication skills
- Ability to multi-task and stay calm and be a team player in a fast paced environment while ensuring attention to detail
- High school diploma/GED and at least 6 months of administrative experience
- Proficient computer and typing skills
- Position is not remote
We look forward to meeting you!
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