Experienced Customer Service Representative
Listed on 2026-10-04
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Customer Service Representative
Join Our Family at VCA Delta Oaks Animal Hospital Position:
Customer Service Representative
Location:
Eugene, OR
Employment Type:
Full-Time
Are you seeking a hospital team that fosters connection and collaboration, while providing the support and resources to help you thrive professionally? If so, we would love to connect with you.
VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our one-of-a-kind, four-doctor general practice.
About Us VCA Delta Oaks has a long-standing client base, often serving multiple generations of families and their pets. We are proud of the exceptional care we provide and the relationships we build with our clients. Located in Eugene, our hospital offers access to a wide range of outdoor activities and a vibrant local restaurant and brewery scene.
Position Overview As a Client Service Representative (CSR), you are the welcoming face of our hospital and a vital part of our client experience. You help set the tone for every visit and build lasting trust with pet parents.
Key Responsibilities
- Greet clients and assist them and their pets into exam rooms
- Answer and direct incoming telephone calls
- Schedule and confirm appointments
- Conduct follow-up calls and outreach to prospective clients
- Present and explain services and fees, including processing payments
- Recommend and assist with product and service purchases
- Educate clients on basic pet care and non-medical topics
- Maintain accurate records, charts, reports, and correspondence
- Support hospital cleanliness and upkeep both inside and outside
Who We're Looking For Whether you're an experienced CSR or new to the field and seeking mentorship, our team is excited to meet you. We value individuals with a positive attitude, strong communication skills, and a passion for providing excellent client service.
Why Join the VCA Family?
- Access to the resources of a large veterinary network
- Career development and leadership opportunities
- Tuition support and continuing education allowances
- Veterinary Technician license reimbursement
- Mental wellness resources (e.g., Headspace subscription)
- Competitive compensation and referral bonuses
- Comprehensive benefits including:
- Medical, dental, and vision insurance
- Life, long-term, and short-term disability insurance
- Paid parental leave
- Paid vacation and sick time
- 401(k) retirement plan
- Generous employee pet care discounts
* Benefits and programs may vary based on role and location.
Join a collaborative and supportive team where your contributions matter. Apply now—we look forward to meeting you.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).