Assistant Branch Manager

• Work closely with the Branch Manager to attain branch and Bank goals
• Ensure day-to-day operational excellence in the branch
• Supervise and lead Tellers
• Provide Breakthrough Client Service
• Process transactions and place clients in appropriate account and loan products
• Cross-sell bank services and make referrals to other departments
• Ensure the branch meets or exceeds operations standards and is responsible for satisfactory audits
• Monitor sales and service goals and coach team members to deepen customer relationships
• Develop and maintain strong relationships with consumers and businesses in the local community
• Provide proactive solutions and problem resolutions aligned with Breakthrough Client Service Standards
• Back up the personal banking team by opening accounts, receiving loan requests, and gathering credit-related information
• Manage, lead, train, and coach Tellers; may oversee personal bankers with the Branch Manager
• Process and oversee branch opening and closing, overdraft monitoring, wire transfers and collections, stop payments, and branch controls

• High School Diploma or GED, required
• 2 years of retail banking experience required
• Associate’s or Bachelor’s, Vocational, or Technical Degree in banking, business, or related field preferred
• Equivalent work experience preferred as an alternative to the preferred degree
• 1 year of management or supervisory experience preferred
• 1 year of consumer and small business lending origination experience preferred
• Customer service background in retail or banking
• Ability to grow sales through long-lasting, knowledge-based client relationships and customized solutions
• Demonstrated leadership skills, including handling difficult customer and associate conversations professionally
• Strong attention to detail and ability to multitask
• Proficient use of spreadsheets, banking computer systems, related software, and office equipment
• Ability to perform repetitive movements such as counting cash, typing, and handling documents
• Must act as a Bank MLO and register as an MLO under SAFE Act requirements
• Limited to open-end mortgage transactions; not authorized to act as a Bank Closed-End MLO

Demonstrates strong leadership and management skills in a retail banking environment, with a focus on operational excellence, customer service, and sales growth. Proficient in consumer and small business lending, with a commitment to building long-lasting client relationships.

• Retail Banking Experience
• Management or Supervisory Experience
• Consumer and Small Business Lending Origination
• Customer Service Skills
• Bank MLO Registration

• Transaction Processing
• Sales Goal Monitoring
• Overdraft Monitoring
• Wire Transfers
• Collections
• Branch Controls
• Account Opening
• Loan Processing
• Spreadsheet Proficiency
• Banking Computer Systems

• Leadership Skills
• Attention to Detail
• Multitasking Ability
• Problem Resolution
• Customer Relationship Management

• Bank MLO Registration
• SAFE Act Compliance

• Retail Banking
• Client Service Standards
• Cross-Selling
• Audit Standards
• Community Relationship Development

• Banking Software
• Office Equipment