Operations Supervisor

SHIFT:
Monday - Friday 8:30 AM - 5:30 PMSUMMARY

The Central Operations Supervisor will be responsible for supervisory, administrative, and compliance control of the day-to-day Central Operations infrastructure, including, but not limited to, staff training, and development, implementation of bank policies and procedures, and regulatory procedures. They will assist with special projects, & procedure writing, to evaluate and improve departmental efficiency.

1. Provide daily supervision and direction to the Central Operations team to ensure prompt, efficient customer service.

2. Direct daily operational activities of Central Operations staff and/or service providers to ensure all processes are completed to meet processing deadlines and are in compliance with regulations and internal policies and procedures.

Key Processes include:

• Exception Item Processing
• Wires
• Debit Card
• Credit Cards
• Loomis
• Verafin
• RTP

3. Responsible for hiring, salary increase, promotion, and disciplinary action. Coach, counsel, and provide general direction, guidance, and training to direct reports.

4. Maintain knowledge of internal resources to mitigate and/or report disruption of service to clients; and communicate recurring or serious issues to Operations Support Manager and/or Operations Support Officer.

5. Provide direct and indirect customer service by giving advice and answers to a variety of basic to complex questions regarding products, services, deposit account systems, electronic banking platforms and back-room functionality to clients and colleagues.

6. Use knowledge of specialized areas to resolve issues or answer questions that involve interpretation of Bank policies and procedures.

7. Research, compile, and report work unit and individual volume, productivity, quality and other statistics using database queries and other resources such as spreadsheets for presentation to Operations Support Manager.

8. Assist Operations Support Manager with annual audits.

1. Maintain a proficient knowledge of all applicable banking rules and regulations.

2. Participate in various internal committees assigned by management.

3. Ensure all related paper file systems are maintained so that necessary documents can be found easily, and documentation is consistent and complete.

4. Help with Legal Order request such as Garnishments, Levy’s, Subpoenas, etc.

5. Assume responsibility for various department functions in the absence of staff members or in overload situations.

6. Complete assigned Compliance Training schedule. Maintain compliance with the Bank’s BSA/AML policies and procedures.

1. Operates a computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority.

2. Provides excellent personal customer service to all internal and external clients by treating people with respect; keeping commitments; inspiring the trust of others; working ethically and with integrity; upholding organizational values; and accepting responsibility for own actions.

3. Follows policies and procedures; completes administrative tasks correctly and on time; contributes to the overall profitability of the Bank through cost controls and expense monitoring.

4. Applies good judgment in decision making and sees beyond immediate assignments and acts on opportunities and problem areas.

5. Performs position safely, without endangering health or safety to themselves or others and reports potentially unsafe conditions.

6. Works according to established schedules, arriving on time and with a positive attitude.

7. Any other duties as defined by management.

1. High School Diploma or equivalent.

2. Working knowledge of back-office operations,…