Call-Taker​/Dispatcher - Lateral

Job Overview

The Central Lane Communications Center (CLCC) is part of the Eugene Police Department’s 911 Communications Division. CLCC receives about 1,000 calls daily, both 911 and non-emergency, and provides dispatch services for the Eugene Police Department and 13 fire agencies across Lane County.

This position performs specialized duties in operating a public safety communications system. Key tasks include:

• Operating complex communications equipment for emergency and non-emergency situations.
• Responding to requests for assistance by police, fire, and emergency medical units.
• Dispatching and monitoring emergency public safety units.
• Keeping accurate records of communications received and transmitted.

Incumbents must be available to work weekends, holidays, callbacks, standby, and rotating shifts. Shifts are rotated every six months (more often during training). Current shifts are:

• Early Day Shift – 0700–1700
• Late Day Shift – 1145–2145
• Early Night Shift – 1645–0245
• Late Night Shift – 2130–0730

The City of Eugene offers robust benefits. The position qualifies for up to an additional 5% of base salary for bilingual pay. Benefits include health, dental, vision, retirement, disability, and other City of Eugene employee benefits.

Salary is based on experience and is within the following ranges:

Communication Specialist 1 (Entry Level): $29.27–$32.29 hourly / $60,881.60–$67,163.20 annually.

Communication Specialist 2: $32.29–$41.24 hourly / $67,163.20–$85,779.20 annually.

• Experience: Minimum three (3) years of continuous full‑time experience as an emergency communications call taker/dispatcher in a 911 center that answers 911 and/or dispatches police and/or fire agencies.
• Education: High school diploma or GED.
• Background Check: Must pass a police background investigation; no felony convictions and no Class A misdemeanor convictions within the last 24 months.
• Physical & Psychological: Must pass a psychological evaluation, physical assessment, and drug test.
• Certifications: CPR, First Aid, Emergency Medical Dispatch (EMD), and Law Enforcement Data System (LEDS) certificates within three months of hire. Ongoing training for Basic Telecommunicator Certification during the probationary period.

• Critical Test
• Interview
• Background Investigation
• Psychological Evaluation
• Medical Examination and Drug Screen

City of Eugene is an equal opportunity employer. The City complies with the Americans with Disabilities Act and the Immigration Reform and Control Act. Women, people with disabilities, and persons of color are strongly encouraged to apply.