Parking Services Officer

The City of Eugene Parking Services Team is hiring a Parking Services Officer. Officers enhance neighborhood livability and encourage economic activity by monitoring assigned areas, issuing parking citations, and responding to citizen complaints to enforce parking and related non‑moving traffic ordinances and policies. Officers are expected to work independently, but as part of a team, exercising flexibility, dependability, good judgment, and a positive attitude to better our community.

Salary Range: $23.01 – $28.63 hourly ($47,860.80 – $59,550.40 annually). Starting pay is within this range based on education and experience as provided by the applicant. This process is consistent with the Oregon Equal Pay Act (OEPA).

Department, Division: Planning & Development Department, Curbside and Administrative Services

Union Representation: American Federation of State, County and Municipal Employees (AFSCME)

Work Location: Atrium Building, 99 W. 10th Avenue. Must reside in Oregon and be able to report onsite in Eugene as needed.

Schedule: Monday – Friday or Tuesday – Saturday, 8:00 am to 5:00 pm. Shifts that support events in the UO Campus area vary and may require working as late as 11:30 pm.

The City of Eugene offers robust and competitive benefits. For more information, refer to the Benefits tab or benefits summaries.

This position qualifies for up to an additional 5% of base salary for bilingual pay.

• Monitor city streets and off‑street transportation facilities on foot or in a vehicle for compliance with applicable city codes, promoting public safety, economic activity, and neighborhood livability through education, problem solving, conflict resolution, and compliance enforcement.
• Maintain detailed forms, records, and reports for enforcement activities using multiple technology‑based applications.
• Represent the City of Eugene in Municipal Court open sessions; prepare and present testimony at trial or for written appeals; act as an agent of the Court while impounding, releasing, or towing vehicles; maintain and update case documentation, database records, and program files for legal proceedings.
• Respond to police and other referrals on abandoned vehicles, write citations, tag vehicles for impounds, and schedule towing operations.
• Observe potential public safety or regulatory issues and refer to appropriate departments/agencies (e.g., report infrastructure problems to Public Works, land use issues to Code Compliance, accidents or possible crimes to Eugene Police).
• Assist federal, state, and local law enforcement or other government and public agencies as appropriate (e.g., help locate vehicles/persons of interest, direct traffic, assist with emergency impounds).
• Provide recommendations to supervisors for changes in parking requirements based on experience, observations, and knowledge of area businesses.
• Actively support and respect diversity in the workplace.
• Perform related and other duties as assigned.

• One year of public contact or customer service experience involving direct, in‑person interactions with customers.
• One year of experience in curb management, interpretation or compliance enforcement of municipal/state traffic and parking codes.
• Experience in a social services, safety/security, or similar customer service role is preferred.
• Experience working with people with mental health or addiction issues and people in trauma or crisis is preferred.

• High School diploma or equivalent.
• Coursework in Criminal Justice, Business, Public Administration, Public Relations, Counseling, Mental Health fields or related field is preferred.

• Must pass a background check.

• Valid Oregon driver’s license or the ability to obtain by date of hire; must pass a driving records check and maintain a driving record that meets the City’s standard. Out‑of‑state license holders must obtain a valid Oregon license within 30 days of becoming domiciled in the state.

• CPR/AED and First Aid training certificates, or ability to obtain within 30 days of hire.
• State of Oregon flagger certification and DPSST certification, or ability to…