Development and Permitting Liaison

Development And Permitting Liaison

Building & Permit Services (BPS) is seeking a skilled and collaborative Development and Permitting Liaison to help advance the City's goals for housing, economic development, and improved customer service within the development review process. Housing and economic development are top priorities for the City of Eugene and Building and Permit Services is a key partner in the City's pursuit of creating economic prosperity, growth, affordability, and diverse housing options for our community.

An ideal candidate will build strong, cooperative relationships, improve processes, and support clearer, more predictable permitting pathways for businesses, developers, and community members. This role helps ensure that permitting systems effectively support community priorities, including housing production, business success, and equitable access, while fostering collaboration, creativity, and continuous improvement.

This position offers the opportunity to make a meaningful impact on Eugene's economic vitality and housing availability by helping build more efficient and equitable development systems, improving public understanding of the permitting process, and advancing key actions in the Eugene Strategic Plan related to Communication and Outreach, Urgent Community Needs, and Organizational Wellbeing.

Classification:
Management Analyst

Salary: $42.04 - $54.64 hourly / $87,443.20 - $ annually

Department, Division:
Planning and Development, Building and Permit Services

Position Information:
Non-Represented, Exempt

Work Location:

The Atrium Building, 99 W. 10th Avenue, Eugene, OR. Must reside in the State of Oregon and be able to report onsite.

Schedule:

Monday
- Friday, 8:00 AM - 5:00 PM with flexibility per business need

Benefits:
The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view benefits summaries as well as see information about all employee benefits.

Bilingual Pay Benefit:
This position qualifies for up to an additional 5% of base salary for bilingual pay. Please see "Supplemental Information" at the end of the posting for more information.

Living & Working in Eugene:
Information about living in Eugene, how the City of Eugene operates, and more can be found on our website.

Process Improvement & Innovation

• Identifies perceived barriers, inefficiencies, and inequities in permitting workflows and recommends improvements that support housing production, business development, and customer experience.
• Proposes policy, process, and service enhancements to make permitting more accessible, predictable, and customer-friendly.
• Advances strategies that improve and expand support for small businesses and entrepreneurs from marginalized communities, including BIPOC, immigrant, women-owned, and low-income entrepreneurs.
• Promotes process alignment and transparency across City divisions including Planning, Public Works Engineering, Wastewater, Fire, and partner agencies.

Proactive Communication & Outreach

• Communicates permitting requirements, regulatory changes, timelines, and updates to the development community in a timely, clear, and relatable way using multiple communication channels.
• Develops and implements communication and engagement strategies in partnership with the PDD Communication Manager and BPS leadership.
• Delivers accessible, audience specific, education materials, workshops, and content that engages, informs and builds understanding of the permitting processes and relevant City code.
• Supports community engagement and outreach efforts related to housing, economic development, downtown revitalization, and other priority City initiatives.
• Develops and actively maintains open lines of communication about development and permitting issues with teams across the Department and organization.

Data & Outcome Reporting

• Builds public trust and confidence by using clear, transparent data and strong data visualization skills to communicate outcomes, support informed decision-making, and demonstrate accountability.
• Collects and analyzes data related to permitting activity and economic development outcomes to highlight trends, timelines, and system performance.
• Translates complex data and topics into accessible and compelling visuals such as video, data visualizations, presentations, and other media to regularly communicate program outcomes, successes, emerging issue and other topics.
• Produces and maintains user-friendly internal and public-facing data summaries and visualizations that improve transparency on workloads, trends, and timelines.
• Provides timely data insights to support process improvements and strategic planning.

Partnerships & Representation

• Builds and strengthens partnerships with industry professionals, community partners and agencies, and other jurisdictions to understand needs and promote coordinated solutions.
• Fosters collaborative working relationships across City…