911 Call-Taker​/Dispatcher - Entry Level

Central Lane 911 is recruiting 911 Call-Taker/Dispatchers! Do you have a passion for helping others, are you excited by a fast-paced working environment, and do you want to make a difference in the community? Our successful candidates will have the ability to respond quickly and appropriately to emergency and non-emergency situations, will have great attention to detail, and will provide unmatched customer service.

When hired as a Communications Specialist 1, new hires are required to complete an intensive training to become fully cross-trained and proficient in call-taking and dispatch positions at which they will become a Communications Specialist 2.

To learn more about this position, review our links below and come to our Career Night to engage with the 911 staff!

Career Night will be held on Tuesday, August 11, 2026 - The presentation will begin at 6:00 p.m. in classroom 5 at the Eugene Springfield Fire Regional Training Center(1705 W Second Ave. Eugene, OR 97402)

Work Location:Central Lane 911 Communications Center, 1735 W 2nd Ave. Eugene, OR 97402, USA
Schedule:To accommodate the emergency services needs for such a large population, Central Lane 911 operates 24 hours a day, 7 days a week, 365 days a year. That means working nights, weekends, and holidays. The workweek consists of four 10-hour shifts with three days off. The shifts look like this:

• Early Days 7:00 a.m.
  
  - 5:00 p.m.
• Late Days 11:45 a.m.
  
  - 9:45 p.m.
• Early Nights 4:45 p.m.
  
  - 2:45 a.m.
• Late Nights 9:30 p.m.
  
  - 7:30 a.m.

• Operates computer terminal equipment and radio/telephone transmitting and receiving equipment
• Answers 911 and non-emergency telephone calls for police, fire, ambulance, and other requests.
• Makes decisions as to type of call, correct response, and responsible agency to respond to incident.
• Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
• Transmits appropriate information to dispatcher or responsible jurisdiction as required.
• Studies, and maintains, familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks in Lane County.
• Dispatches and monitors appropriate emergency public safety activities.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes with relevant transferrable skills from a variety of sources and experiences.

If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

When screening your application, the City will consider an equivalent combination of relevant education and experience which provides the applicant with the knowledge, skills, and abilities required to meet minimum qualifications for this position.

Experience

One year work experience in a fast-paced environment, which includes data entry experience.

Education

High School diploma or GED.
License or Certificate:
Possession of, or ability to obtain, within three months of appointment the following:

• CPR (Cardiopulmonary Resuscitation) Certification.
• EMD (Emergency Medical Dispatch) Certification.
• Basic Telecommunicator Certificate (DPSST) within 18 months of appointment.

Background:

Must pass a police background investigation.

No felony convictions. No Class A Misdemeanor convictions within 24 months of application.

Please view this list of documents that will be requested as part of the…