Clinical Solutions Team Supervisor

About this Position

Lane County Health & Human Services (H&HS) is seeking a clinically experienced Epic Support Analyst Supervisor to provide operational and clinical leadership for Epic support services across medical, dental, and behavioral health programs. Preference will be given to candidates with experience navigating the OCHIN Epic collaborative environment. This role serves as the central coordinator for Epic support operations, workflow governance, and user acceptance testing (UAT), while also acting as a trusted clinical liaison between providers and technical teams.

The Epic Support Analyst Supervisor brings a strong understanding of clinical practice and care delivery, ensuring the electronic health record (EHR) accurately reflects real-world clinical workflows, supports high-quality patient care, and meets regulatory and billing requirements. This position plays a critical role in translating clinical needs into effective Epic design, configuration, and support.

• Lead Epic Support Operations
  • Supervise Epic Support Analysts, setting standards for clinically informed, high-quality support.
  • Oversee ticket intake, triage, prioritization, and resolution with focus on patient safety and provider efficiency.
  • Identify trends and drive system-level workflow improvements.
• Serve as the Clinical Liaison
  • Act as the bridge between providers, Epic analysts, IT, and OCHIN.
  • Observe and understand real clinical workflows and translate them into effective Epic solutions.
  • Ensure Epic supports accurate documentation, efficient care delivery, and regulatory compliance.
• Govern Clinical Workflows & Documentation
  • Maintain Epic workflows that reflect best practices across medical, dental, and behavioral health services.
  • Safeguard documentation integrity to support quality reporting, billing accuracy, and patient safety.
  • Partner with Quality and Compliance to address risk, audits, and documentation standards.
• Lead UAT, Change Management, and OCHIN Collaboration
  • Direct User Acceptance Testing for Epic upgrades, releases, and optimizations.
  • Ensure changes are validated in real clinical settings before go-live.
  • Translate Epic and OCHIN updates into clear guidance for providers and staff.
  • Represent H&HS in OCHIN governance and clinical work groups.
• Reduce Risk & Improve Care Through Epic
  • Identify workflow vulnerabilities, documentation gaps, and training needs.
  • Proactively mitigate risks affecting patient care, compliance, and billing.
  • Improve provider satisfaction by aligning Epic with real-world care delivery.

The Quality & Compliance division provides support and oversight to the Department of H&HS in key areas including data/analytics, electronic health record support, quality assurance/quality improvement and compliance/risk management. This work supports alignment with rules and regulations, identifies new efficiencies, enables measurement of effectiveness and allows data-driven decision making.

Schedule: Monday – Friday; 8:00am – 5:00pm.

Education and Experience:

• Eight years of education and/or experience in business or medical office administration, or similar, including one year of supervisory, management, or leadership experience.
• Or an equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Special Requirements:

• Professional or technical licensure or certification related to the area assigned.
• Experience using EPIC EMR.

Additional Information

Lane County employees may be eligible for student loan repayment:
Public Service Loan Forgiveness;
National Health Service Corps.

Equal Employment Opportunity

Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

Strategic Plan

In alignment with Lane County’s Strategic Plan, incumbent(s) will be expected to demonstrate core…