Enrollment Specialist​/Patient Navigator – Clinical Opers – Hybrid; Clinic-Facing

Position:Enrollment Specialist / Patient Navigator – Clinical Opers – Hybrid;
Clinic-Facing Role

Location: Eugene, OR

Job :137

# of Openings:1

Enrollment Specialist / Patient Navigator – Clinical Operations –

Join a healthcare team that values coordination, compassion, and impact.

Janus Healthcare Partner’s Collaborative Care model is expanding across Oregon. Our mission is to improve quality of life for patients living with behavioral health challenges and chronic medical conditions by embedding behavioral health services directly into primary care settings.

This role is ideal for someone who thrives at the intersection of patient engagement, clinical coordination, and operational workflows - and who wants to be part of a mission-driven, team-based care model.

• Be part of a true team-based care model supporting primary care and behavioral health integration
• Meaningful, patient-facing work that directly improves access to care
• Structured workflows and clear expectations
• Strong leadership that values operational excellence and frontline feedback
• Realistic productivity expectations
• Opportunity to grow within a rapidly expanding Collaborative Care program
• Hybrid work model with flexibility and purposeful in-clinic connection

The Enrollment Specialist / Patient Navigator - Clinical Operations is a central member of the Collaborative Care team and often the first point of contact for patients entering the program. You will support both patient enrollment and clinic-facing coordination, ensuring smooth referral workflows and timely access to care.

Key responsibilities include:

• Conduct outbound and inbound outreach to introduce and enroll patients into the Collaborative Care program
• Educate patients on program expectations, services, and next steps
• Prepare and maintain patient face sheets, intake materials, and referral documentation
• Manage and monitor referral physician order queues within Epic (Optum)
• Coordinate closely with clinic front-office staff and medical assistants to support referrals and scheduling
• Ensure accurate, timely documentation within the EHR
• Complete eligibility screenings and support warm handoffs to clinical team members
• Track outreach, enrollment progress, and follow-up needs to meet program targets
• Participate in periodic on-site clinic visits to support enrollment workflows and clinic relationships
• Maintain patient confidentiality and professional boundaries at all times

• High School Diploma/ GED or higher required;
  Bachelor’s degree in Psychology, Social Work, Healthcare Administration, or related field preferred
• 2+ years of experience in healthcare customer service, intake coordination, patient navigation, or care coordination
• Experience working in medical or behavioral health settings strongly preferred
• Working knowledge of Electronic Health Record systems;
  Epic experience highly preferred
• Strong interpersonal and communication skills (verbal and written)
• Ability to manage multiple workflows, queues, and documentation requirements simultaneously
• Comfortable interfacing with clinic staff, providers, and interdisciplinary teams
• Willingness to travel locally to clinic sites as needed
• Hybrid location in Eugene, Oregon

• Experience working with high-risk or complex patient populations
• Background in behavioral health, social services, or care coordination
• Bilingual (Spanish/English) a plus

Hybrid — majority remote with periodic in-clinic visits in the Eugene Oregon area. Initial onboarding and training may include additional onsite time.

Full-time, hourly position (40 hours/week).

Oregon Pay Transparency Notice:
In compliance with Oregon law, the compensation range for this position is listed in this posting. Actual compensation will be determined based on relevant experience, skills, education, and internal equity.

Hourly rate: $20.00 – $27.00 per hour (DOE)
Comprehensive benefits package including:

• Paid holidays and PTO
• Medical, dental, and vision coverage – additional benefits include voluntary life, AD&D, and short-term disability
• Company-provided equipment
• Supportive onboarding and training

Janus Healthcare Partners is committed to fostering a diverse, equitable, and inclusive workplace. We are an Equal Opportunity Employer and prohibit unlawful discrimination on any protected status.

Janus Healthcare Partners is a drug‑free workplace. Employment is contingent upon successful completion of pre‑employment screening requirements.

We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, genetic information, military or veteran status, or any other status protected by applicable federal, state, or local law, including Oregon law.