Care Coordinator

• Manage all non-urgent calls from the dedicated voicemail system for patient care.
• Answer and direct calls as necessary to appropriate department or Medical Assistant.
• Assist the Medical Assistant team in facilitating questions for patients.
• Enter orders as per protocol for the clinical team.
• Return and document all calls that are received on the Care Coordination line.
• Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.
• Manage all prescriptions that are on the Prescription Refill line.  or send to primary Medical Assistant as indicated.
• Provide feedback to Clinical Supervisor for process improvement.
• Work with the Triage Team as necessary.
• Strictly adheres to all HIPAA rules and regulations
• Ability to work in a fast paced environment.
• Other duties as assigned

• CMA Certification Preferred, but not required
• In lieu of certification, candidates with at least three (3) years of relevant experience in a medical office, or combination of both may be considered.
• Experience documenting accurate, timely and complete information in the electronic medical record is required.
• Previous phone customer service experience is preferred, including handling high call volumes profession and courteously.
• Knowledge of orthopedic terminology preferred.

Note: Applicants must reside in the State of Oregon to be considered for this position. Attendance for on-site orientation and staff meetings in Eugene, OR are required.

• Mange all non-urgent calls from the dedicated voicemail system for patient care.
• Answer and direct calls as necessary to appropriate department or Medical Assistant.
• Assist the Medical Assistant team in facilitating questions for patients.
• Enter orders as per protocol for the clinical team.
• Return and document all calls that are received on the Care Coordination line.
• Work with additional staff on the Care Coordination line to manage voicemails of the CC line, RX line, and to cover breaks and lunches.
• Manage all prescriptions that are on the Prescription Refill line. Refill or send to primary Medical Assistant as indicated.
• Provide feedback to Clinical Supervisor for process improvement.
• Work with the Triage Team as necessary.
• Strictly adheres to all HIPAA rules and regulations
• Ability to work in a fast paced environment.