Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes.

Supports the teams in meeting financial, clinical, and service goals.

Schedule:

This is a 40-hour work week and an 8-hour shift Monday through Friday between the hours of 8:00 am to 5:00pm PST.  The schedule will be determined by the supervisor upon hire.

Location:

600 Country Club Road, Eugene, OR 97401

Primary Responsibilities:

Obtain accurate and updated patient information, such as name, address, insurance information

Perform insurance verification on the date of service

Uses multiple computer and phone systems to fulfill patient needs over the phone

Ability to perform patient outreach via telephone

Obtain patient signatures for required documents

Upload a valid Government issued state  patient and patient insurance cards

Accurate and complete occupational medicine registration workflow

File and maintain medical records

Perform referral and prior authorization documentation promptly

First point of contact for our patients. Sets the tone for a positive experience

Exhibits empathy, courtesy, competence, efficiency, and care Schedules appointments and procedures, following standard guidelines

Uses Multiple computer and phone systems to fulfill patient needs over phone

Verifies patient information, while documenting in their Electronic Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and referral information

Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations

Notify clinical staff of schedule changes as they occur

Comply with administrative policies to ensure quality of care Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart

Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed

Perform other related duties and assignments as required

Organize and maintains medical records

All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements  Complete new clinical competencies rolled out by the Educational Committee Work Independently and Assist with Clinical duties on a limited basis

Performs other duties as assigned

What are the reasons to consider working for United Health Group?
Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out,…