Guest Service Representative - Graduate Hilton Eugene

Guest Service Representative

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team at Graduate by Hilton Eugene.
SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

SHG provides a rewarding, fun, and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:

• Daily Pay (Work today, get paid today)
• Free Telemedicine and Virtual Mental Health care access for all associates starting day one
• Multiple health insurance and life insurance options
• 401(k) plan + company match
• Paid parental leave
• Paid time off
• Holiday pay
• Pet insurance
• Employee Assistance Program
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more

Our Company:
Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent boutique and lifestyle properties and restaurants.

• Greets guests as they arrive, focusing on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to rooms and checks them in prior to arrival
• Answers the telephone within three rings with a smile, answers questions accordingly or transfers as needed
• Responsible for issuing and counting bank at the beginning and end of shift; ensures all cash drops comply with proper cash handling procedures and reports all cash over/shorts to management
• Keeps front desk area clean and organized
• Assists with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Follows checklist when checking guests in or out; always retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Performs various other duties as assigned to meet business objectives

• Minimum of one (1) year in front desk operations
• In‑depth knowledge of hotel front desk operations
• Minimum of high school education

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Compensation Range

$15.50 - $18.60

Schulte Hospitality Group is an Equal Opportunity Employer.